Patient Services Rep II

Nemours-Children; Seaford (DE); On-site; USD 42,000 - 62,000; Full time

Job summary

Nemours-Children in Seaford, DE seeks an outpatient services associate to perform and complete designated business processes for each patient visit, ensuring timely and accurate preparation for appointment.

You will verify demographic and financial information in advance, monitor the waiting area, uphold patient safety and high service levels, and participate in quality and performance improvement initiatives with department teams.

Qualifications

• Provide service excellence to each patient and family by performing designated business processes for an outpatient visit.
• Verify demographic and financial information in advance of the patient visit.
• Monitor waiting room and work environment to ensure patient safety and high service levels.
• Participate in Nemours programs for continuous quality, performance, and service improvement with department management.

Responsibilities

• Ensure patient readiness for outpatient appointment in a timely fashion.
• Support continuous quality, performance, and service improvement initiatives.

Job description

Provide service excellence to each patient and family by performing and completing designated business

processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient

fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion.

Also, ensure that all demographic and financial information is accurately verified in advance of the patient

visit, and monitor the waiting room and work environment to ensure patient safety and high service levels.

Participate in Nemours programs for continuous quality, performance, and service improvement and work with

department management to improve the services provided, through a team-based approach.