Patient Services Rep - Home Care Part-time

Northwesternmedicine; Wheaton (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Internal sign-on bonus eligibility

Job summary

Northwestern Medicine is recruiting a patient services assistant to greet patients, collect and verify demographic and insurance information, and coordinate scheduling in a fast-paced medical office.

The role supports clinicians, handles telephone inquiries, and maintains confidentiality while assisting with chart preparation and document management.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Bachelor's degree preferred.
• Working knowledge of medical terminology helpful.
• Physician office experience preferred.

Responsibilities

• Greets patients and registers them, verifies insurance, collects co-pays and balances.
• Updates patient demographics and company information.
• Answers phones and schedules appointments.
• Documents patient calls and coordinates outside testing.
• Acts as liaison between patient and practice; ensures patient safety and confidentiality.
• Completes daily reconciliation to ensure charges are entered correctly.
• Pulls charts for next day; files completed charts daily.
• Files test/procedure results in medical records after physician sign-off.
• Responds to medical record requests per protocol.

Skills

Customer service

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Responsibilities:

• Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments
• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Completes daily reconciliation report to assure charges have been entered correctly
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.
• Files test/procedure results inpatient's medical record after physician has signed off on the results.
• Liaisons with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years' experience in a customer service position.

Preferred:

• Bachelor's degree.
• One to three years prior Physician office experience required
• Working knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

• We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
• If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus.
• Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.