Patient Services Rep - Home Care Part-time

Northwestern Medicine; Wheaton (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Northwestern Medicine seeks a Patient Services Representative to support the medical practice by delivering high-quality customer service in person and over the phone. You will greet patients, collect demographic and insurance information, verify coverage, collect co-pays, and schedule appointments while maintaining confidentiality and accuracy.

The role involves ensuring smooth patient flow, coordinating outside testing, and liaising between patients and the practice.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years’ experience in a customer service position.

Responsibilities

• Greets patients, registers them, verifies insurance information, and collects co-pays and outstanding balances.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Liaises with patients and practice to ensure accurate records and confidentiality.
• Performs daily reconciliation to ensure charges are entered correctly.
• Pulls charts and readies them for next day appointments; files completed patient charts daily.

Skills

Customer service

Communication

Medical terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Description

The Patient Services Representativereflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities.

Responsibilities

• Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments
• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Completes daily reconciliation report to assure charges have been entered correctly
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.
• Files test/procedure results inpatient's medical record after physician has signed off on the results.
• Liaisons with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred:

• Bachelor’s degree.
• One to three years prior Physician office experience required
• Working knowledge of medical terminology.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.