Patient Services Rep / Family Practice

UTHealth Carthage Hospital; Carthage (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UTHealth Carthage Hospital in Carthage, TX, is seeking a day shift, full-time Patient Services Rep to handle front desk duties, appointment scheduling, and insurance verification. You will also assist with authorizations, payments, and record requests in a busy healthcare environment.

The role requires a High School diploma and preferred two years in a clinic or healthcare setting, with strong communication and customer service skills to support a patient-centered experience.

Qualifications

• High School diploma or equivalent.
• Two years of recent clinic or healthcare experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Check in/out patients and schedule appointments.
• Scan and file documents and verify insurance.
• Obtain authorizations, collect payments and post charges.
• Fax medical records requests and schedule injections.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Medical terminology

Education

High School diploma or equivalent

Tools

EHR systems

Job description

Overview

Join our team as a day shift, full-time, Patient Services Rep in Carthage, TX.

Why Join Us?

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health Carthage boasts 23 private patient rooms featuring a 24-hour emergency department, designated as a Level IV trauma center with advanced diagnostic technology, a cardiac rehabilitation program, a GI lab, outpatient clinics and a sleep lab.

Responsibilities

• Patient check in/out, appointment scheduling, scanning and filing documents, and insurance verification.
• Obtaining authorization, collecting payments and charge posting.
• Faxing medical records requests and scheduling patients for injections at the hospital.
• Other duties as assigned

Qualifications

Job Requirements

• High School diploma or equivalent

Preferred Job Requirements

• Two (2) years of recent experience in a clinic or healthcare setting