Patient Services Rep(Driver)

Intermountain Healthcare Inc.; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Intermountain Healthcare Inc. seeks a Home Medical Equipment Coordinator to manage intake, coordination, and timely implementation of HME orders from referral to delivery.

You will educate patients, coordinate with hospital liaisons and case managers, and ensure accurate documentation and billing compliance. In this role, you will handle one‑on‑one patient support, equipment fittings, and POS processing while maintaining strong communication across departments to ensure seamless service

Qualifications

• Experience in customer service and patient care with professionalism and empathy.
• Ability to work independently with accountability and adaptability.
• Strong verbal and written communication, effective with diverse individuals.
• Attention to detail and organizational skills for managing documentation.

Responsibilities

• Promptly triages and routes inquiries via phone, email, chat, and in person.
• Gathers referral information, enters data into the EMR, verifies insurance or self-pay status.
• Coordinates delivery and setup of medical equipment in clinical and home settings.
• Provides patient education, equipment fittings, and ensures physician order alignment.
• Processes POS transactions, collects payments, and coordinates delivery or pickup.
• Collaborates across departments to ensure seamless service and maintains relationships.
• Verifies insurance eligibility and assists with billing in compliance with privacy rules.
• Audits casework, identifies trends, and supports cross-functional projects.

Skills

Customer Service

Order Entry & Processing

Communication

Interpersonal Skills

Patient Care

Referral Management

Telephone System Proficiency

Computer Literacy

Medical Equipment Knowledge

Group Problem Solving

Tools

EMR

Job description

Job Description

The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one‑one equipment set‑ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers. Schedule : Monday - Friday

Hours : 8:30am - 5:30pm

* No holidays or weekends

Essential Functions

• Delivers exceptional customer service by promptly responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff.
• Coordinates patient intake and order processing by gathering referral information, entering data into the EMR, verifying insurance or self-pay status, and supporting discharges in collaboration with hospital liaisons and case managers.
• Manages the delivery and fulfillment of medical equipment and supplies by selecting appropriate delivery methods, coordinating with staff, and ensuring timely setup in both clinical and home settings.
• Provides one‑one patient support, including equipment education, fittings, and ensuring selections align with physician orders; processes POS transactions, receives payments, and coordinates delivery or pickup.
• Collaborates across departments to ensure seamless service delivery, maintains strong internal and external relationships, and demonstrates problem‑solving and compliance knowledge, including Medicare/Medicaid billing and privacy regulations.
• Audits casework and reports to identify trends, correct data, and support continuous improvement; assists with special projects and cross‑functional initiatives.
• Maintains productivity standards, obtains insurance eligibility using phone and online tools, and translates diagnoses into ICD-9/ICD-10 codes while ensuring compliance with billing and privacy regulations.
• Delivers exceptional customer service by promptly responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff.
• Coordinates patient intake and order processing by gathering referral information, entering data into the EMR, verifying insurance or self-pay status, and supporting discharges in collaboration with hospital liaisons and case managers.
• Manages the delivery and fulfillment of medical equipment and supplies by selecting appropriate delivery methods, coordinating with staff, and ensuring timely setup in both clinical and home settings.
• Provides one‑one patient support, including equipment education, fittings, and ensuring selections align with physician orders; processes POS transactions, receives payments, and coordinates delivery or pickup.
• Collaborates across departments to ensure seamless service delivery, maintains strong internal and external relationships, and demonstrates problem‑solving and compliance knowledge, including Medicare/Medicaid billing and privacy regulations.

Skills

• Customer Service
• Order Entry & Processing
• Communication
• Interpersonal Skills
• Patient Care
• Referral Management
• Telephone System Proficiency
• Computer Literacy
• Medical Equipment Knowledge
• Group Problem Solving

Required Qualifications

• Demonstrated experience in customer service and patient care, with a focus on professionalism, empathy, and responsiveness.
• Proven ability to work independently with strong self‑motivation, accountability, sound judgment, and adaptability in team‑oriented environments.
• Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals and follow verbal and written instructions.
• Strong attention to detail, accuracy, and dependability in managing documentation and multiple responsibilities, supported by effective organizational and time management skills.
• Proficient in basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Experience working with home or durable medical equipment
• Demonstrated proficiency in auditing casework
• Proficient Experience independently reviewing reports to identify trends and correct data
• Demonstrated proficiency translating diagnoses into ICD-9/ICD-10 codes
• Field/Delivery Positions: Current driver's license insured and reliable transportation, and an acceptable driving record. (will be verified)

Preferred Qualifications

Experience Co