Patient Services Rep — Clinic Scheduling & Front Desk

oumedicine; Edmond (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k) plan

Medical and dental benefits

Job summary

OU Medicine in Edmond, OK, is seeking a Patient Services Representative for the Fountain Lake Clinic. The role may be filled at Level 1 or Level 2 based on experience, focusing on coordinating outpatient schedules and providing clerical support for efficient clinic operation.

The PSR greets patients, handles payments, verifies demographics and insurance, uploads documents to the EMR, and assists with referrals and portal usage to improve patient communication.

Qualifications

• High School Diploma or GED required.
• 1+ year of professional work experience required (Level 1).
• 3+ years of customer service experience with at least 6 months in a clinical environment (Level 2).
• Strong verbal and written communication skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Schedules patient appointments by phone or in person.
• Provides information about clinic operations.
• Obtains and updates patient demographics.
• Answers phones and routes calls appropriately.
• Coordinates multi-service schedules as directed.
• Greets patients at check-in and check-out.
• Accepts payments and provides receipts.
• Ensures encounter forms are complete and signed.
• Uploads insurance cards into the EMR as needed.
• Balances cash drawer daily.

Skills

Verbal and written communication

Customer service

Microsoft Office

Knowledge of hospital policies

Keyboarding

EMR software

Education

High School Diploma or GED

Tools

EMR software

Job description

OU Medicine in Edmond, OK, is seeking a Patient Services Representative for the Fountain Lake Clinic. The role may be filled at Level 1 or Level 2 based on experience, focusing on coordinating outpatient schedules and providing clerical support for efficient clinic operation.

The PSR greets patients, handles payments, verifies demographics and insurance, uploads documents to the EMR, and assists with referrals and portal usage to improve patient communication.