Associate Director, Case Management & Patient Access

Scorpion Therapeutics; Arizona; On-site; USD 120,000 - 160,000; Full time

Job summary

Scorpion Therapeutics seeks an Associate Director of Case Management to lead patient support operations in a biopharma setting. You will manage Case Managers and Area Specialists, aligning work with SLAs and KPIs while training and guiding cross-functional teams across patient journeys.

The role emphasizes strong leadership, CRM proficiency, and collaboration with Disease State Teams, Reimbursement partners, and privacy/compliance standards.

Qualifications

• Bachelor’s degree required; advanced degrees like PharmD, RPh, or PA preferred.
• 5+ years in pharma, biotech, or patient support sectors, with at least 2 years in leadership roles managing high-performing teams.

Responsibilities

• Oversee team of Case Managers and Area Specialists, ensure operational excellence aligned with SLAs and KPIs, develop team capabilities through training, and serve as a liaison across patient journey stakeholders including Disease State Teams and Reimbursement partners.
• Drive continuous improvement to enhance patient and provider experiences, maintain compliance with policies and privacy laws, and monitor performance metrics.

Skills

Case Management

Team leadership

Stakeholder engagement

Patient Access Services

Education

Bachelor’s degree

PharmD

RPh

PA license

Tools

Salesforce

Job description

Scorpion Therapeutics seeks an Associate Director of Case Management to lead patient support operations in a biopharma setting. You will manage Case Managers and Area Specialists, aligning work with SLAs and KPIs while training and guiding cross-functional teams across patient journeys.

The role emphasizes strong leadership, CRM proficiency, and collaboration with Disease State Teams, Reimbursement partners, and privacy/compliance standards.