Patient Services & Marketing Assistant - Full-Time (Day Shift)

Ascentemc; Houston (TX); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Ascent Emergency Medical Center is seeking a Full-Time Patient Services & Marketing Assistant to join a hybrid team in Houston. The role blends patient services representation with marketing and client relations responsibilities.

The candidate must be bilingual (English/Spanish) and prepared for a flexible schedule. The position includes 40 hours weekly across PSR and marketing duties, with duties spanning patient intake, insurance verification, scheduling, outreach, and event support.

Qualifications

• Bilingual in English and Spanish is REQUIRED.
• Minimum 1 year of front desk experience.
• Previous experience verifying patient insurance information.
• High school diploma or GED.

Responsibilities

• Greet patients in a friendly, professional manner and collect or verify demographics, insurance, and payments.
• Verify patient insurance information and collect copayments or other required payments.
• Answer incoming calls and direct them appropriately; maintain cash till and daily logs.
• Assist with medical records, filing, mail, faxing, copying, and scanning.
• Support marketing outreach and community relations activities and events.

Skills

Bilingual in English and Spanish

Front desk experience

Customer service

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Description

Ascent Emergency Medical Center is growing our team of compassionate and experienced healthcare professionals and is currently seeking a Full-Time Patient Services & Marketing Assistant to join our team.

Bilingual in English and Spanish is REQUIRED.
Schedule flexibility is required.

Ascent EMC is a freestanding Emergency Department with state-of-the-art equipment and a low patient volume, averaging approximately 8 patients per 24-hour period.

Position Overview:

This is a full-time, 40-hour-per-week hybrid position combining Patient Services Representative (PSR) shifts with marketing and client relations responsibilities.

BREAKDOWN of 40-hr. WEEK SCHEDULE:

1.) Patient Services Representative (PSR)12-24 hrs/week
Schedule: 1–2 day shifts per week (12 hours per shift)

Responsibilities include but are not limited to:

• Greet patients in a friendly and professional manner.
• Accurately obtain and enter patient demographic, insurance, and financial information into registration software.
• Verify patient insurance information and collect copayments or other required payments.
• Answer incoming calls and direct them appropriately.
• Maintain cash till, financial records, and daily logs.
• Assist with medical records, filing, mail, faxing, copying, and scanning.
• Maintain patient confidentiality and adhere to HIPAA requirements.
• Provide professional and courteous service to patients, visitors, and staff.

2.) Marketing & Client Relations 16-28 hrs/week
Schedule: Remaining weekly hours to total 40 hours

Responsibilities include but are not limited to:

• Support ongoing client and community relationships.
• Visit physician offices and other referral sources.
• Assist with outreach and marketing initiatives.
• Coordinate and host lunches, events, and other relationship-building activities.
• Represent Ascent EMC professionally at marketing and community events.
• Maintain flexibility for occasional evening events or activities.

Requirements

Qualifications

• Bilingual in English and Spanish – REQUIRED
• Minimum 1 year of front desk experience
• Previous experience verifying patient insurance information
• High school diploma or GED
• Customer service, client relations, or marketing experience preferred
• Experience working in a medical or healthcare setting preferred
• Basic proficiency with Microsoft Office and billing/registration software
• Strong typing and data-entry skills
• Knowledge of various types of health insurance
• Excellent verbal and written communication skills
• Professional, outgoing, and comfortable interacting with patients, clients, and community partners
• Ability to work independently and manage both administrative and marketing responsibilities
• Ability to lift at least 50 lbs.
• CPR certification required (provided by the facility)

A successful candidate will demonstrate professionalism, reliability, strong interpersonal skills, and the ability to represent Ascent EMC effectively both within the Emergency Department and throughout the community.