Patient Services Manager

TouchPoint Support Services; Panama City (FL); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint is seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in Panama City, FL. You will establish goals, hire and coach staff, ensure dietary compliance, and drive patient satisfaction while adhering to HIPAA and regulatory standards.

Candidates should have an Associate degree with 1 year in food services (or a related bachelor’s), and ServSafe is desirable. TouchPoint offers a broad benefits package and opportunities for professional growth

Qualifications

• Associate degree with one year work experience in food services or related field.
• Bachelor’s degree in food service technology/management or related field preferred.
• Certified Dietary Manager, RD or DTR preferred; ServSafe certified desirable.

Responsibilities

• Establishes goals and oversees implementation of patient food services needs based on medical direction and patient population.
• Hires, directs, coaches, trains, and develops patient service team members.
• Complies with dietary restrictions to meet patient needs within diet order limitations.
• Ensures patient services staff assists in achieving patient satisfaction goals.
• Complies with regulatory standards including HIPAA and patient rights policies.
• Participates in patient satisfaction programs and quality improvement initiatives.

Skills

Microsoft Office

EMR systems

Diet office software

Education

Associate degree with one year work experience in food services or related field

Bachelor’s degree in food service technology/management or related field

Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred

Job description

TouchPoint

Salary: $55,000 - $62,000

Other Forms of Compensation

Pay Grade: 12

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in City, State.

Key Responsibilities

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
• Hires, directs, coaches, trains, and develops patient service team members
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

Qualifications

• Associate degree with one (1) year work experience in food services or related field, or bachelor’s degree in food service technology/management or related field
• Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
• Minimum of one (1) year experience in food service management preferred in an acute care setting
• ServSafe® certified, desirable
• Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At Touchpoint Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1564406

TouchPoint

Caitlin Pham

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