RETAIL MANAGER, DINING SERVICES

TouchPoint Support Services; Saginaw (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Personal Leave

Employee Assistance Program

Flexible Spending Accounts

Job summary

TouchPoint oversees hospital retail dining operations, including cafés, coffee shops, physician lounges, and catering services, with a focus on delivering an outstanding guest experience and driving operational excellence.

The ideal candidate will lead and develop teams, manage financial performance, support recruitment, training, and engagement while ensuring compliance and safety across all venues.

Qualifications

• Minimum 2+ years of foodservice, retail, hospitality, or dining management experience.
• Experience leading and developing teams in a fast-paced service environment.
• Catering and event management experience preferred.
• Retail merchandising, marketing, and promotional program experience preferred.

Responsibilities

• Manage the daily operations of hospital retail dining locations, including cafés, coffee shops, physician lounges, and catering services.
• Ensure exceptional customer service and guest satisfaction across all retail venues.
• Lead, coach, train, and develop frontline team members to maintain high performance and service standards.
• Support hiring, onboarding, scheduling, performance management, and employee engagement initiatives.
• Oversee retail merchandising, promotional activities, and marketing efforts to drive participation and sales.
• Manage cash handling procedures, point-of-sale operations, and financial controls.

Skills

Hospitality management

Customer service

Education

Associate's degree in Hospitality, Business, Culinary Management, or related field

Tools

Microsoft Office Suite

Job description

TouchPoint

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As the Retail Dining Manager, you will oversee the daily operations of multiple retail dining venues within a hospital environment, including cafés, coffee shops, catering services, and physician lounges. This role is responsible for delivering an outstanding guest experience, driving operational excellence, managing financial performance, and leading a high‑performing team. The ideal candidate is a hands‑on leader with a passion for hospitality, foodservice operations, and team development.

Key Responsibilities

• Manage the daily operations of hospital retail dining locations, including cafés, coffee shops, physician lounges, and catering services
• Ensure exceptional customer service and guest satisfaction across all retail venues
• Lead, coach, train, and develop frontline team members to maintain high performance and service standards
• Support hiring, onboarding, scheduling, performance management, and employee engagement initiatives
• Oversee retail merchandising, promotional activities, and marketing efforts to drive participation and sales
• Manage cash handling procedures, point‑of‑sale operations, and financial controls
• Monitor labor costs, productivity, sales performance, and operating expenses to achieve business goals
• Coordinate and execute catering events, special functions, and hospital‑related meetings
• Maintain compliance with company standards, client expectations, health department regulations, and safety requirements
• Complete and review daily, weekly, and monthly operational and financial reports
• Collaborate with department leadership to identify opportunities for process improvement and operational efficiencies
• Foster strong relationships with hospital staff, physicians, patients, visitors, and other key stakeholders

Preferred Qualifications

• 2+ years of foodservice, retail, hospitality, or dining management experience
• Experience managing multiple dining concepts such as cafés, coffee shops, catering operations, restaurants, hotels, healthcare, higher education, or corporate dining environments
• Demonstrated experience leading and developing teams in a fast‑paced service environment
• Catering and event management experience preferred
• Retail merchandising, marketing, and promotional program experience preferred
• Strong understanding of cash handling, revenue management, and retail financial controls
• Excellent customer service, communication, organizational, and problem‑solving skills
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and internet applications
• Associate's degree in Hospitality, Business, Culinary Management, or a related field preferred
• Healthcare foodservice experience is a plus

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At Touchpoint Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.