PATIENT SERVICES MANAGER

Compass Group USA; Orlando (FL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Job summary

Morrison Healthcare, a Compass Group company, is seeking a Patient Services Manager in Orlando, FL to lead patient food service operations. The role focuses on patient satisfaction, safety, and efficient resource use, with a Monday–Friday schedule and weekends as needed.

Salary is $60,000–$65,000 and includes benefits. Responsibilities include planning and supervising patient food assembly, ensuring dietary compliance, and maintaining regulatory standards, while fostering strong public relations

Qualifications

• Bachelor's or associate degree in a related field with healthcare experience
• Minimum 3 years acute or long-term care experience
• Willingness to participate in patient satisfaction programs
• Knowledge of P&L and contract-managed service desirable
• RD or CDM certification preferred
• ServSafe certification highly desirable

Responsibilities

• Establishes goals and oversees implementation of patient food service needs based upon medical direction, patient population and contract
• Plans and supervises the patient food assembly and service
• Complies with dietary restrictions to ensure optimal food preferences are met
• Complies with regulatory agencies, including federal, state, and Joint Commission
• Participates in facility-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care
• Follows facility, department, and Company safety policies and procedures to include occurrence reporting
• Performs other duties as assigned

Skills

Patient satisfaction

Public relations

Regulatory compliance

P&L accountability

Contracted service experience

Food safety

Education

B.S. in Food Services

Assoc. degree + 3 yrs exp

RD/CDM certification

ServSafe certification

Job description

Position Title: Patient Services Manager

Location: Orlando, FL

Salary: $60,000-$65,000

Position Details: Monday-Friday, weekends as needed

Morrison Healthcare,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

In this role, you will ensure patient satisfaction and good public relations through the safe and efficient use and allocation of resources.

Key Responsibilities:

• Establishes goals and oversees implementation of patient food service needs based upon medical direction, patient population and contract
• Plans and supervises the patient food assembly and service
• Complies with dietary restrictions to ensure optimal food preferences are met
• Complies with regulatory agencies, including federal, state, and Joint Commission
• Participates in facility-wide and department Performance Improvement Program and on
• Performance Improvement teams to improve processes and patient care
• Follows facility, department, and Company safety policies and procedures to include occurrence reporting
• Performs other duties as assigned

Qualifications:

• B.S. Degree in Food Services Technology/Management, Dietetics or related field; or Associate’s Degree plus three years of directly related experience preferred
• Minimum of three years of acute or long-term care experience preferred, depending upon formal degree or training
• Willingness to participate in patient/resident satisfaction programs/activities
• Knowledge of P&L accountability and contract-managed service experience is desirable
• Registered Dietitian, Registered Diet Technician or Certified Dietary Manager certificate, preferred
• ServSafe certified highly desirable

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.