Patient Services Manager

Aramark; Durham (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Aramark Healthcare+ is seeking a Patient Services Manager to support patient dining operations within the Food & Nutrition Department at Duke Regional Hospital in Durham, NC. The role focuses on delivering a high-quality meal experience for patients and aligning dining solutions with regulatory and nutritional standards.

The position works with clinical and operational teams to support menu implementation, service standards, and overall patient satisfaction, while ensuring safety and sanitation

Qualifications

• Requires at least two years of patient food service experience and some management experience preferred.
• Bachelor's degree or equivalent experience.

Responsibilities

• Manages patient food service activities, complying with established standards.
• Leads patient service staff to ensure meals are properly prepared and delivered to patients.
• Conducts rounds on patients/departments.
• Oversees the diet office and the service ambassador program.
• Record safety and sanitation compliance.
• Supervises tray line operation and/or the room service program.

Skills

Leadership

Customer service

Coaching

Education

Bachelor's degree or equivalent experience

Job description

Aramark Healthcare+ is seeking a Patient Services Manager to support Duke Regional Hospital in Durham, NC.

The Patient Services Manager will support patient dining operations within the Food & Nutrition Department and will be responsible for ensuring a high-quality meal experience for patients.

This role will help develop and execute dining solutions that meet patient needs and preferences while supporting regulatory and nutritional standards within the healthcare environment. The Patient Services Manager will also work closely with clinical and operational teams to support menu implementation, service standards, and overall patient satisfaction.

Job Responsibilities

• Manages patient food service activities, complying with established standards
• Leads patient service staff to ensure meals are properly prepared and delivered to patients
• Conducts rounds on patients/departments
• Oversees the diet office and the service ambassador program
• Record safety and sanitation compliance
• Supervises tray line operation and/or the room service program

Leadership

• Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees.
• Ensure individual and team performance meets objectives and client expectations.
• Plan and lead daily team briefings.
• Ensure safety and sanitation standards in all operations.

Client Relationship

• Maintain effective client and customer rapport for mutually beneficial business relationships.
• Identify client needs and communicate operational progress.
• Demonstrate excellent customer service using Aramark's standard service model.

Financial Performance

• Assist with the completion and maintenance of financial statements relevant to the department.
• Deliver client and company financial targets.
• Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.

Productivity

• Create value through efficient operations, appropriate cost controls, and profit management.
• Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensure entire team is trained and able to execute.
• Supervise team regarding production, quality, and control.

Compliance

• Maintain a safe and healthy environment for clients, customers, and employees.
• Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires at least two years of patient food service experience and some management experience is preferred.
• Bachelor's degree or equivalent experience