Patient Services Lead — Onsite, DFW

CornerStone Staffing; Bethesda (MD); On-site; USD 75,000 - 90,000; Full time

Job summary

CornerStone Staffing is seeking a Patient Services Supervisor to lead a fast-paced healthcare service team onsite in the DFW area. You will direct daily operations, coach staff, and ensure high-quality service while managing staffing and workflow challenges.

The role requires hands-on leadership, accountability, and the ability to respond quickly to changing needs. Strong communication, organization, and problem-solving are essential for success in this position.

Qualifications

• Experience supervising teams in customer service, healthcare, contact center, pharmacy, or similar service environment.
• Experience coaching, training, and developing frontline employees.
• Strong understanding of customer service operations, employee performance management, and quality expectations.
• Experience evaluating employee performance and providing practical, constructive feedback.
• Ability to manage staffing needs, workload changes, and competing priorities in a high-volume environment.
• Strong problem-solving skills and ability to handle escalated customer situations professionally.
• Excellent written and verbal communication skills.
• Strong organization, follow-through, and time-management abilities.

Responsibilities

• Provide daily supervision and direction to an assigned patient or customer support team.
• Coach and develop frontline employees through regular feedback, performance discussions, and individualized support.
• Monitor team productivity, service quality, attendance, and other operational performance indicators.
• Coordinate daily staffing and workload coverage based on customer demand and business priorities.
• Review customer interactions and documentation to identify quality concerns and opportunities for improvement.
• Use performance trends and service feedback to determine where additional coaching, training, or process support may be needed.
• Support onboarding and training activities for new employees, including systems, workflows, procedures, and customer service expectations.
• Reinforce consistent standards for professionalism, documentation, productivity, attendance, and customer care.
• Step in on complex or elevated customer concerns and help drive issues toward appropriate resolution.
• Identify recurring problems affecting customers or employees and communicate potential solutions to leadership.
• Partner with internal teams to resolve service issues and improve coordination across departments.
• Support process improvements designed to increase efficiency, consistency, and service quality.
• Maintain accurate records related to employee coaching, attendance, performance, and development activities.
• Assist with schedule adjustments and staffing decisions when coverage needs change.
• Communicate team performance, staffing concerns, operational challenges, and improvement opportunities to management.
• Promote a positive team environment centered on accountability, communication, and dependable customer support.
• Handle sensitive employee, patient, and customer information with appropriate confidentiality.

Skills

Supervisory experience

Coaching

Customer service operations

Staffing management

Communication skills

Problem solving

Organization

Decision making

Education

Bachelor’s degree in Business, Healthcare Administration, or related field

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

CornerStone Staffing is seeking a Patient Services Supervisor to lead a fast-paced healthcare service team onsite in the DFW area. You will direct daily operations, coach staff, and ensure high-quality service while managing staffing and workflow challenges.

The role requires hands-on leadership, accountability, and the ability to respond quickly to changing needs. Strong communication, organization, and problem-solving are essential for success in this position.