Patient Services Lead - OB/GYN Front Desk

Axia Women's Health; Gloucester Township (NJ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Generous PTO

Medical insurance options

Axia-paid life insurance

Free counseling

Job summary

Axia Women’s Health is hiring a Patient Services Representative III to join the Cherry Hill OB/GYN team. You will be the first and last contact for patients, handling scheduling, registration, billing questions, and front-desk duties across Mt. Laurel, Turnersville, and Hammonton locations.

The role requires strong customer service, multitasking, and teamwork, with 40 hours per week and potential evening shifts. Competitive benefits and HIPAA/OSHA compliance are provided.

Qualifications

• High School diploma or equivalent required.
• 2+ years of experience as Medical Receptionist / PSR
• OB/GYN or Women's Health experience preferred, but not required.

Responsibilities

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to organizational needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Collect and distribute mail accurately and in a timely manner to designated recipients within the care center.
• Offer comprehensive financial support to patients and colleagues regarding complex claim and billing inquiries.
• Demonstrate a strong understanding of insurance and billing claims to accurately interpret information and execute void transactions when required.
• Review and verify patient insurance coverage to determine eligibility and provide comprehensive communication regarding any applicable benefit limitations.
• Ensure accurate and efficient chart completion, including scanning records, organizing inbound faxes, and generating related reports and claims as needed.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Demonstrate appropriate chaperone technique and documentation, when necessary.
• Provide additional support to patients and medical staff as needed.
• Address and resolve low-level patient grievances professionally using company policies, while also acting as a liaison to escalate and facilitate resolution of issues with management.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Oversee the orientation and training of new PSRs, ensuring they are familiar with care center protocols and procedures.
• Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Lead by example in embodying the organization's mission, vision, and values. Mentor and guide junior staff in ethical practices and professional behavior. Take a proactive role in fostering a culture of integrity, accountability, and excellence, ensuring all colleagues are aligned with and committed to the organization's long-term vision and objectives.
• Other duties as assigned

Skills

Customer service

Multitasking

Empathy

Time management

Teamwork

Adaptability

MS Office

Flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Axia Women’s Health is hiring a Patient Services Representative III to join the Cherry Hill OB/GYN team. You will be the first and last contact for patients, handling scheduling, registration, billing questions, and front-desk duties across Mt. Laurel, Turnersville, and Hammonton locations.

The role requires strong customer service, multitasking, and teamwork, with 40 hours per week and potential evening shifts. Competitive benefits and HIPAA/OSHA compliance are provided.