Patient Services Lead: Experience & Operations

Koch Eye Associates, Inc.; Warwick (RI); Presencial; USD 24 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Dental/Vision insurance

FSA/HSA

Paid LTD

Life and AD&D insurance

PTO and holidays

401k Plan

Career growth and leadership dev

Resumo da oferta

Koch Eye Associates, Inc. in Warwick, RI seeks a Lead Patient Service Representative to guide the Patient Service Representative Team, coordinating inquiries and ensuring a positive patient experience while maintaining confidentiality.

You will oversee registration, scheduling, data entry, insurance verification, and billing at the point of service, while upholding company policies and driving service excellence in a fast-paced ophthalmology setting.

Qualificações

• Must understand and meet customer needs and exceed expectations.
• Proactive in communication and addressing service challenges.
• Commitment to improving service delivery and efficiency.
• Ability to use technology and processes to improve throughput.

Responsabilidades

• Lead the Patient Service Representative Team and coordinate coverage.
• Register patients, schedule appointments, and perform data entry.
• Educate patients about benefits and collect at the point of service.
• Manage patient data accurately in the practice management system.
• Verify health insurances and obtain referrals as needed.
• Organize and maintain medical records; assist with misc admin tasks.
• Adhere to company policies and privacy regulations.

Conhecimentos

Customer experience

Proactive

Results driven

Efficiency focus

Teamwork

Adaptability

Learning mindset

Cognitive skills

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Koch Eye Associates, Inc. in Warwick, RI seeks a Lead Patient Service Representative to guide the Patient Service Representative Team, coordinating inquiries and ensuring a positive patient experience while maintaining confidentiality.

You will oversee registration, scheduling, data entry, insurance verification, and billing at the point of service, while upholding company policies and driving service excellence in a fast-paced ophthalmology setting.