Patient Services Lead

BSA Health System; Amarillo (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

BSA Health System in Amarillo, TX is seeking an Evening-shift, full-time Patient Services Lead to coordinate patient transport with accuracy and courtesy. You will work closely with nursing and clinical teams to ensure timely transport, safety, and excellent patient experiences.

Key duties include transporting patients, maintaining equipment, and ensuring HIPAA and infection-control compliance while using EPIC for transport scheduling and updates.

Qualifications

• High School diploma or GED is required.
• BLS certification must be obtained within 14 days of hire.
• Some college coursework is preferred.

Responsibilities

• Transports patients to and from inpatient units, diagnostic areas, or other departments.
• Assists patients in and out of wheelchairs, stretchers, and beds while ensuring safety.
• Communicates effectively with nursing staff and patients about transport needs and schedules.
• Maintains cleanliness and functionality of transport equipment.
• Complies with infection control and safety protocols, including PPE.
• Uses EPIC system to add, cancel, or update transport jobs.

Skills

Effective communication

Patient transport

Team collaboration

Education

High School diploma / GED

BLS certification within 14 days

Some college classes

Tools

EPIC systems

IPOD

Job description

Overview

Join our team as an evening- shift , full- time, Patient Services Lead in Amarillo, TX.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• BSA Hospital is a 445-bed hospital serving the Amarillo area for over 120 years and continues to be Amarillo’s preferred healthcare provider. At BSA, the focus is to provide quality healthcare in Christian love, service, and dignity.

Responsibilities

• Completes mandatory annual ACE modules in a timely manner
• Uses appropriate safety precautions.
• Supports the current Accreditation Organization, ISO, Federal, and State Regulations.
• Supports patient safety and compliance goals.
• Attends departmental meetings per policy.
• Complies with BSA’s Code of Compliance.
• Complies with policies as appropriate.
• Regular attendance at work as required by department operations.
• Maintains patient confidentiality and HIPAA at all times.
• Demonstrates effective communication skills appropriate to a professional atmosphere.
• Uses IPOD And Epic systems efficiently.
• Responsible for adding, canceling, or updating transport jobs in EPIC.
• Transport patients to and from inpatient units, diagnostic areas, surgical suites, and other hospital departments.
• Assist patients in and out of wheelchairs, stretchers, and beds while ensuring safety and comfort.
• Communicate effectively with nursing staff, clinical teams, and patients regarding transport needs and schedules.
• Transport equipment, medical supplies, and specimens as assigned.
• Respond promptly to transport requests using hospital communication systems.
• Maintain the cleanliness and functionality of wheelchairs, stretchers, and other transport equipment.
• Observe patients for signs of distress and report concerns immediately to nursing staff.
• Uphold infection control and safety protocols, including proper hand hygiene and use of personal protective equipment (PPE).
• Provide courteous and respectful service to patients, families, and hospital staff.

Qualifications

Job Requirements:

• High School diploma / GED.
• BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care.

Preferred Job Requirements:

• Some college classes.