Patient Services Front Desk Specialist

Solution for Health International; Nashua (NH); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health/dental/vision coverage

Disability & life insurance

Tuition reimbursement & loan payoff

403(b) retirement plan

Paid time off accrual

Job summary

SolutionHealth in Nashua, NH, is seeking a clerical support representative to be the first point of contact for patients and oversee front desk operations.

Responsibilities include greeting visitors, checking patients in/out, scheduling interpreters, answering calls, coordinating appointments, handling demographics and referrals, and balancing daily financials while protecting patient privacy under HIPAA with EPIC system usage.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of customer service experience preferred.
• Proficiency in Microsoft Office and basic computer skills.
• Understanding of medical terminology preferred.
• Ability to multitask in a busy environment and maintain accuracy.

Responsibilities

• Greet visitors, check patients in/out, and schedule language interpreters when needed.
• Answer calls, provide information, and schedule appointments.
• Collect demographic data, enter and track referrals, and scan/index documents.
• Verify insurance requirements, collect co-pays, and balance daily financial batches.
• Protect patient privacy under HIPAA and support EPIC system upgrades.

Skills

Customer service

Organizational skills

Microsoft Office

Medical terminology

Education

High School Diploma or equivalent

Tools

EPIC

Job description

SolutionHealth in Nashua, NH, is seeking a clerical support representative to be the first point of contact for patients and oversee front desk operations.

Responsibilities include greeting visitors, checking patients in/out, scheduling interpreters, answering calls, coordinating appointments, handling demographics and referrals, and balancing daily financials while protecting patient privacy under HIPAA with EPIC system usage.