Patient Services & Front Desk Specialist

Forefront Dermatology; Crest Hill (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account

PTO and Holiday pay

Life insurance

Disability insurance

Additional life insurance

Accident and Critical IllnessInsurance

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology is seeking a Patient Service Representative to manage check-ins, insurance Verifications, and front-desk operations in Crest Hill, New Lenox, and Morris locations. You will handle multi-line phone systems, process payments, and support clinic efficiency.

The role requires excellent customer service, basic computer skills, and the ability to multi-task in a fast-paced dermatology practice environment. Full-time position with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Organizational skills

Computer skills

Typing 40 wpm

Attention to detail

Teamwork

Confidentiality

Education

High school diploma or equivalent

Tools

Electronic health record (EHR)

Job description

Forefront Dermatology is seeking a Patient Service Representative to manage check-ins, insurance Verifications, and front-desk operations in Crest Hill, New Lenox, and Morris locations. You will handle multi-line phone systems, process payments, and support clinic efficiency.

The role requires excellent customer service, basic computer skills, and the ability to multi-task in a fast-paced dermatology practice environment. Full-time position with competitive hourly pay and benefits.