Patient Services Front Desk Specialist

Firelands Regional Medical Center; Bellevue (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Tuition assistance

Retirement plan matching

Recognition program

Local discounts

Job summary

Firelands Regional Medical Center in Bellevue, OH is seeking a Patient Services Representative to be the first impression of our organization and to promote a healing, welcoming environment for patients and staff. The role involves managing appointments, coordinating data flow, and supporting clinicians at the front desk.

Strong communication, a 40 wpm typing speed, and comfort with electronic medical records are essential.

Qualifications

• High school diploma or equivalent.
• Experience in a general office setting preferred.
• Experience in behavioral health or healthcare environment preferred.
• Typing speed of 40 wpm.
• Ability to handle sensitive inquiries professionally.
• Ability to file alphabetically and numerically.

Responsibilities

• Answer and triage phone calls and coordinate patient appointments.
• Support front desk operations and manage patient data flows.
• Promote patient engagement with a welcoming demeanor.
• Assist with documentation and EMR data quality.
• Coordinate check-in/check-out and waiting room flow.
• Cross-train to cover front office functions.

Skills

Communication skills

Patient interaction

Multitasking

Education

High school diploma or equivalent

Tools

EMR software

Job description

Firelands Regional Medical Center in Bellevue, OH is seeking a Patient Services Representative to be the first impression of our organization and to promote a healing, welcoming environment for patients and staff. The role involves managing appointments, coordinating data flow, and supporting clinicians at the front desk.

Strong communication, a 40 wpm typing speed, and comfort with electronic medical records are essential.