Patient Services Food and Nutrition Manager

HCA Healthcare; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with 100% match on 3–9%

Tuition assistance

Employee discounts

Job summary

HCA Healthcare is seeking a Hospitality Manager, Patient Experience to lead the daily operations of Patient Services at Houston Northwest Medical Center. You will ensure patient and staff safety, HACCP compliance, and drive interdepartmental collaboration as a Food and Nutrition Services leader.

Responsibilities include managing the tray delivery system, coordinating floor stock, driving performance improvement, and staff development while aligning with hospital HR policies and compliance

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Nutrition or Dietetics preferred.
• Minimum of three years supervisory/management experience in healthcare setting required.
• Minimum of two years healthcare Clinical Nutrition experience preferred.
• Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.)
• Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred.

Responsibilities

• Oversee daily operations of Patient Services ensuring patient and employee satisfaction and safety.
• Manage patient tray delivery system operations.
• Coordinate daily floor stock delivery; monitor costs and provide financial reports.
• Implement performance improvement and quality control programs for Food and Nutrition Services.
• Hire, train, coach and counsel staff per hospital HR policies.
• Ensure timely completion of required documentation and compliance with HACCP and regulatory standards.

Skills

Leadership

Staff management

Patient/employee satisfaction

HACCP compliance

Budgeting & reporting

Interdisciplinary collaboration

Education

High School Diploma or GED

Bachelor's in Nutrition or Dietetics (preferred)

Three years supervisory/management healthcare experience (required)

Two years healthcare Clinical Nutrition experience (preferred)

Food Protection Certification (ServeSafe/NRFSP/others)

RD/LD or CDM preferred

Tools

HACCP documentation system

Patient Computer system (on-site admin)

Job description

Do you have the career opportunities as a Patient Services Food and Nutrition Manager you want with your current employer? We have an exciting opportunity for you to join Houston Northwest Medical Cent which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Hospitality Manager, Patient Experience is responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.

Major Responsibilities

• Responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.
• Responsible for overall operation and management of the patient tray delivery system.
• Responsible for coordination of daily floor stock delivery. Monitors costs and provides financial reports as needed.
• Coordinates and implements performance improvement and quality control programs for Food and Nutrition Services.
• Responsible for interviewing, hiring, training, coaching and counseling of staff in accordance with hospital HR policies.
• Responsible for ensuring all required documentation is completed in a timely manner.
• Responsible for ensuring compliance with HACCP guidelines and regulatory standards such as TJC, CMS, etc.
• Participates on hospital committees
• Oversees Patient Computer system, is on-site administrator and liaison with IT&S department.
• Oversees Department temperature monitoring system.
• Acts as a resource and/or expert in food and nutrition information
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary
• Provides education support for staff, ensures necessary certifications are maintained.
• Coordinates facility preceptors for Dietetic Interns.
• Coordinates and/or performs a variety of staff development functions to include but not limited to: department specific needs assessment, development of goals and objectives, implementation methods, evaluation measures and instruction of education activities
• Attend Leadership development seminars, WebEx, conferences as available.
• Complete identified leadership development training in HealthStream
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need:

• High School Diploma or GED Required
• Bachelors degree in Nutrition or Dietetics Preferred
• Minimum of three years supervisory/management experience in healthcare setting Required
• Minimum of two years healthcare Clinical Nutrition experience Preferred
• Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.)
• Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred

Benefits

Houston Northwest Medical Cent, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.