Patient Nutrition Services Leader & Operations Manager

HCA Healthcare; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with 100% match on 3–9%

Tuition assistance

Employee discounts

Job summary

HCA Healthcare is seeking a Hospitality Manager, Patient Experience to lead the daily operations of Patient Services at Houston Northwest Medical Center. You will ensure patient and staff safety, HACCP compliance, and drive interdepartmental collaboration as a Food and Nutrition Services leader.

Responsibilities include managing the tray delivery system, coordinating floor stock, driving performance improvement, and staff development while aligning with hospital HR policies and compliance

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Nutrition or Dietetics preferred.
• Minimum of three years supervisory/management experience in healthcare setting required.
• Minimum of two years healthcare Clinical Nutrition experience preferred.
• Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.)
• Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred.

Responsibilities

• Oversee daily operations of Patient Services ensuring patient and employee satisfaction and safety.
• Manage patient tray delivery system operations.
• Coordinate daily floor stock delivery; monitor costs and provide financial reports.
• Implement performance improvement and quality control programs for Food and Nutrition Services.
• Hire, train, coach and counsel staff per hospital HR policies.
• Ensure timely completion of required documentation and compliance with HACCP and regulatory standards.

Skills

Leadership

Staff management

Patient/employee satisfaction

HACCP compliance

Budgeting & reporting

Interdisciplinary collaboration

Education

High School Diploma or GED

Bachelor's in Nutrition or Dietetics (preferred)

Three years supervisory/management healthcare experience (required)

Two years healthcare Clinical Nutrition experience (preferred)

Food Protection Certification (ServeSafe/NRFSP/others)

RD/LD or CDM preferred

Tools

HACCP documentation system

Patient Computer system (on-site admin)

Job description

HCA Healthcare is seeking a Hospitality Manager, Patient Experience to lead the daily operations of Patient Services at Houston Northwest Medical Center. You will ensure patient and staff safety, HACCP compliance, and drive interdepartmental collaboration as a Food and Nutrition Services leader.

Responsibilities include managing the tray delivery system, coordinating floor stock, driving performance improvement, and staff development while aligning with hospital HR policies and compliance