Patient Services Experience Manager

Yale New Haven Health; New Haven (CT); On-site; USD 110,000 - 140,000; Full time

Job summary

Yale New Haven Health seeks an experienced Nurse Manager to lead a patient services unit, ensuring high-quality care and cost-effective operations. You will collaborate with division leadership to implement program goals and foster PFCC across teams.

The role requires a BSN with 5–6 years of clinical practice and 2–3 years of supervisory experience, plus Connecticut RN licensure. Strong budgeting, communication, and change management skills are essential.

Qualifications

• BSN required; Master’s degree preferred.
• 5–6 years of experience including clinical practice and 2–3 years of leadership/supervisory experience.

Responsibilities

• Develops and manages a unit budget to ensure cost-effective, quality care.
• Promotes PFCC and patient-centered care within daily operations.
• Collaborates with division and unit leadership to design, implement clinically and fiscally responsive program philosophies, goals, and objectives.
• Provides vision and leadership to staff in a collaborative environment with opportunities for growth.

Skills

Leadership

Communication

Budgeting

Clinical practice

Education

BSN

Master's degree

Tools

Information systems

Job description

Yale New Haven Health seeks an experienced Nurse Manager to lead a patient services unit, ensuring high-quality care and cost-effective operations. You will collaborate with division leadership to implement program goals and foster PFCC across teams.

The role requires a BSN with 5–6 years of clinical practice and 2–3 years of supervisory experience, plus Connecticut RN licensure. Strong budgeting, communication, and change management skills are essential.