Patient Services & Enrollment Specialist

Wheeler Health; Plainville (CT); Presencial; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and prescription insurance

Dental and vision insurance

Wellness programs

Life and AD&D insurance

403(b) Plan

Education reimbursement

Training and development opportunities

Productivity incentive

Paid time off: vacation, sick, and etc

Employee Assistance Program

Resumo da oferta

Wheeler Clinic in Plainville, CT seeks a Patient Service Representative to enroll new clients, collect insurance details, and input data into the EHR. This full-time role requires welcoming patients, verifying insurance, collecting copays, and supporting multiple centers, including the Navigation Center.

The position supports scheduling across Medical, Dental, Behavioral Health, and Psychiatric departments, with training opportunities and a focus on excellent service and cultural responsiveness.

Qualificações

• High School diploma and one year of progressively responsible work experience is required.
• Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners are preferable.
• Valid Drivers License is required.

Responsabilidades

• Greets and provides exceptional customer service to all patients/clients, visitors, and callers, assessing the needs of each and triaging as necessary.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Collect, verify, update, and document all consents, screenings, demographic and insurance information, prior to services via the Phreesia Pad.
• Verify each patients/client’s insurance coverage at the time of check-in via Phreesia eligibility swipes and/or verification calls to the insurance company.
• Collects patient/client copays and outstanding balances at the time of check-in, reconciles deposits, and forwards to billing in a timely manner.
• Review and maintain provider schedules daily to ensure accuracy. Backfills no show and cancelled appointment slots, ensuring patients/clients have timely access to care.
• Manages scheduling for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.
• Produces and delivers timely, accurate and professional documents as needed to patients/clients, referral sources, collateral contacts, and primary care physicians.
• Supports supervisor in monitoring office supplies, lab supplies, educational and clinical literature, and orders as necessary.
• Maintains all scanning/indexing per Wheeler’s indexing protocols.
• Processes, and sorts incoming faxes and mail.
• Pursues and utilizes available insurance trainings and staff development opportunities to develop job related skills, and enhance knowledge and growth within the agency.
• Maintains flexibility pertaining to cross training in the Navigation Center and coverage at other Health and Wellness sites as it meets the needs of the department.
• Maintains competencies to meet expectations in all position-specific key performance indicators.
• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Conhecimentos

Customer service

Data entry

Phone screening

Phreesia

Formação académica

High School diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Wheeler Clinic in Plainville, CT seeks a Patient Service Representative to enroll new clients, collect insurance details, and input data into the EHR. This full-time role requires welcoming patients, verifying insurance, collecting copays, and supporting multiple centers, including the Navigation Center.

The position supports scheduling across Medical, Dental, Behavioral Health, and Psychiatric departments, with training opportunities and a focus on excellent service and cultural responsiveness.