Patient Services Data & Process Improvement Analyst

Quest Diagnostics Incorporated; Wood Dale (IL); On-site; USD 59,000 - 79,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Education assistance

Annual incentive

Career advancement

Job summary

Quest Diagnostics Incorporated is seeking a Patient Services Analyst in Wood Dale, IL. The role focuses on analyzing patient services metrics, directing data analysis, and supporting regional and national process improvement efforts with cross-functional teams, while contributing to cost-effective solutions.

The position offers a pay range of $59,000 to $79,000 per year, with eligibility for an annual performance bonus.

Qualifications

• 3 to 5 years overall related experience and/or training; or equivalent combination of education and experience
• Strong data analysis and process improvement skills
• Experience with project management and cross-functional teams

Responsibilities

• Facilitate data collection, analysis of information/data to identify trends and improvement opportunities in patient service operations
• Conduct root cause analysis and work with patient services team to develop solutions/improvement plans
• Provide feedback and analytical support to management and leadership team
• Develop data collection and tracking tools to monitor patient service errors
• Collect data and complete analysis on the IOP financials to ensure profitability
• Facilitate data collection and act as liaison for the facilities data base
• Drive Continuous Improvement Initiatives associated with best practice projects through OE teams in patient services
• Facilitate and manage process improvement projects; lead cross-functional teams
• Collect Voice of the Customer from both internal and external customers
• Organize and report data analysis for OE leadership
• Work with Leadership to develop and deploy monthly financial review discussion for variance analysis at regional level
• Ability to coach others
• Demonstrated ability to work effectively in a team environment
• Able to work cross-functionally in a matrix environment
• Ability to work on multiple projects under time constraints

Skills

Project management

Data analysis

Cross-functional collaboration

Root cause analysis

Team leadership

Education

Bachelor's Degree in Business, Finance or related Health Care field

Six Sigma Green Belt (Preferred)

Tools

Excel

Visio/Process Mapping

PowerPoint

Access

Job description

Quest Diagnostics Incorporated is seeking a Patient Services Analyst in Wood Dale, IL. The role focuses on analyzing patient services metrics, directing data analysis, and supporting regional and national process improvement efforts with cross-functional teams, while contributing to cost-effective solutions.

The position offers a pay range of $59,000 to $79,000 per year, with eligibility for an annual performance bonus.