Patient Services Analyst: Data, Process Improvement & PM

QUEST DIAGNOSTICS INC; Wood Dale (IL); On-site; USD 59,000 - 79,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

Blueprint for Wellness program

Mental health program (healthyMINDS)

Vacation & Flex Time

Holidays + MyDay

Financial coaching (FinFit)

401(k) match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Matching gifts

Education assistance

Career advancement

Job summary

Quest Diagnostics Inc. in Wood Dale, IL seeks a Patient Services Analyst to advance operations through data analysis and process improvement initiatives.

You will lead data collection, root-cause analysis, and cross-functional projects while partnering with leadership to monitor performance and profitability. The role offers a competitive salary, annual bonus eligibility, and comprehensive benefits.

Qualifications

• Bachelor’s degree in Business, Finance or related health care field.
• Six Sigma Green Belt preferred.
• Experience in analytics or project management is required.

Responsibilities

• Facilitate data collection, analysis of information/data to identify trends and improvement opportunities in patient service operations
• Conduct root cause analysis and work with patient services team to develop solutions/improvement plans
• Provide feedback and analytical support to management and leadership team
• Develop data collection and tracking tools to monitor patient service errors
• Collect data and complete analysis on the IOP financials to ensure profitability
• Facilitate data collection and act as liaison for the facilities data base
• Drive Continuous Improvement Initiatives associated with best practice projects through Organizational Excellent (OE) teams in patient services
• Facilitate and manage process improvement projects; lead cross-functional teams
• Collect Voice of the Customer (VOC) from both internal and external customers
• Organize and report data analysis for OE leadership
• Work with Leadership to develop and deploy monthly financial review discussion for variance analysis at regional level
• Ability to coach others
• Demonstrated ability to work effectively in a team environment
• Able to work cross-functionally in a matrix environment
• Ability to work on multiple projects under time constraints

Skills

Data analysis

Project management

Stakeholder communication

Cross-functional collaboration

Process improvement

Microsoft Excel

PowerPoint

Visio / Process Mapping

Analytical thinking

Education

Bachelor’s Degree in Business/Finance or related Health Care field

Six Sigma Green Belt (Preferred)

Tools

Microsoft Word

Excel

Visio/Process Mapping

PowerPoint

Access

Job description

Quest Diagnostics Inc. in Wood Dale, IL seeks a Patient Services Analyst to advance operations through data analysis and process improvement initiatives.

You will lead data collection, root-cause analysis, and cross-functional projects while partnering with leadership to monitor performance and profitability. The role offers a competitive salary, annual bonus eligibility, and comprehensive benefits.