Patient Services Coordinator/UKHC

UK HealthCare; Lexington (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

UK HealthCare in Lexington, KY seeks a Patient Services Coordinator to oversee front-end coordination and intake for patient visits, serving as a lead for schedulers in the area.

You will manage registration, collect copays, verify insurance, obtain referrals and authorizations, and direct patients to the correct location while maintaining HIPAA privacy and respectful service. The role emphasizes teamwork and efficient patient flow.

Qualifications

• Front desk experience preferred
• Excellent communication and interpersonal skills
• Knowledge of HIPAA privacy and patient confidentiality
• Basic understanding of insurance terminology and copay collection
• Ability to coordinate multiple appointments and referrals

Responsibilities

• Coordinate front-end patient intake and scheduling for visits across clinics, radiology, chemo and radiation therapy
• Lead schedulers and manage scheduling workflows to optimize patient flow
• Complete patient registration and paper processing for accurate reimbursement and copay collection
• Verify financial data, insurance details, referrals, and authorizations; assign correct financial classifications
• Direct patients to correct locations, maintain HIPAA compliance, and uphold courtesy and teamwork

Job description

The Patient Services Coordinator/UKHC will be responsible for front end coordination and intake pertaining to the patient visit and act as the lead for schedulers in this area. This includes problem solving, delegation, scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments.

This individual will perform all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians; collects copays.

Duties include: Consents for treatment. Authorization for release of information. Federal Medicare messages. HIPAA Privacy Notices. Assist in verification of financial data provided by the patient at registration and assign the appropriate financial classifications. Insurance plan codes. Coordination of benefits. Assign medical record numbers after completing thorough search of database. Ensures that necessary referrals and insurance authorizations have been obtained. Direct patients/visitors to correct location. Treats all internal and external customers with dignity and respect. Use online information to confirm patients destination whenever the patient seems unsure, or when there is no paperwork. Display teamwork and collaboration with coworkers. Comply with federal, state, University, hospital and departmental policies and standards other healthcare professionals to care for patient needs.