Patient Services Coordinator/UKHC

University of Kentucky; Lexington (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The University of Kentucky is seeking a patient services coordinator to support healthcare operations. Responsibilities include gathering medical records, scanning, making referrals, coordinating and scheduling multiple appointments, and answering a high volume of phone calls.

The ideal candidate communicates effectively within a multidisciplinary team, has healthcare customer service experience, and knowledge of medical terminology.

Qualifications

• Strong interpersonal and communication skills.
• Experience with healthcare registration, scheduling, and patient flow is preferred.
• Knowledge of medical terminology is advantageous.
• Customer service experience in healthcare settings is preferred.

Responsibilities

• Coordinate patient services including gathering medical records and referrals.
• Schedule and manage multiple appointments and answer phone inquiries.
• Collaborate with a multidisciplinary team to ensure smooth patient flow and service quality.

Skills

Interpersonal communication

Customer service

Scheduling

Medical terminology

Tools

Electronic medical records

Job description

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.

Shift

Monday – Friday, Day Shift; 8:00 am – 5:00 pm (40 hrs/wk).

Job Summary

This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls.

The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills.

Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Six or more years work experience in healthcare registration, customer service, and/or scheduling preferred.

Deadline to Apply

Deadline to Apply 10/18/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please choose the answer that best describes your years of paid, full-time employment experience with electronic medical records.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 2 years
  • More than 2 years, up through 3 years
  • More than 3 years
• * Please select your paid employment experience with insurance authorization.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years