Staff Support Associate I/UKHC

University of Kentucky; Lexington (KY); On-site; USD 30,000 - 36,000; Full time

Job summary

University of Kentucky is seeking a Staff Support Associate to serve as a navigator at the Healthcare information desks. You will assist with way-finding, patient throughput, maintaining a safe environment, and communicate between staff and guests.

Additional clerical duties related to customer relations are expected. The role involves a Monday–Friday shift from 12:30 PM to 9:00 PM, requiring excellent communication, basic Microsoft Office skills, and the ability to work in a fast-paced,

Qualifications

• Excellent communication skills.
• Proficient with Microsoft Office Suite.
• Ability to work in a fast-paced, team-centered environment.
• Understanding of healthcare information systems.

Responsibilities

• Assist with way-finding, patient throughput, and maintaining a safe environment.
• Communicate between staff and guests and perform clerical tasks related to customer relations.

Skills

Communication

Microsoft Office

Teamwork

Healthcare knowledge

Job description

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to or over 50 pounds; and performing tasks with repetitive motions. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to loud noises, temperature extremes, cuts/punctures, and combative/violent people.

Shift

Monday-Friday, 12:30-9p

Job Summary

The Staff Support Associate serves as a navigator at the UK Healthcare information desks; this position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.

Skills / Knowledge / Abilities

Excellent communication skills and knowledge of Microsoft Office Suite; the ability to work in fast-paced, high stress, team-centered environment, and an understanding of healthcare information systems.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Customer service or healthcare support services experience preferred.

Deadline to Apply

Deadline to Apply 10/22/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
  • None
  • Basic
  • Average
  • Proficient
  • Expert
• * Please choose the answer that best describes your years of paid, full-time employment experience in customer service.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please select the answer that best describes your years of experience working closely with others as part of a multidisciplinary team.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * What does creating a good patient experience mean to you and what character traits are necessary for it?

  (Open Ended Question)