Patient Services Coordinator/UKHC

U K Healthcare Ltd; Lexington (KY); On-site; USD 36,000 - 57,000; Full time

Job summary

The Patient Services Coordinator at University of Kentucky will work at the front desk across dental clinics in Lexington, handling patient check-in, scheduling, and reception duties. This role greets patients and families, verifies demographics, and ensures smooth clinic flow.

You will maximize benefits verification, collect co-pays, maintain EHR registrations, answer calls, route referrals, and deliver exceptional customer service to patients, visitors, and staff in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least 5 years in a patient-facing role.
• Strong customer service and communication skills.

Responsibilities

• Assist at the front desk handling check-in and appointment scheduling.
• Verify demographics, coverage, and collect co-pays.
• Maintain registration in the electronic health record system.
• Answer calls and direct referrals with professionalism.

Skills

Customer service

Teamwork

Communication

Attention to detail

Computer literacy

Education

HS

Tools

Electronic Health Records (EHR)

Job description

Posting Details

Job Title Patient Services Coordinator/UKHC

Requisition Number RE55928

Department Name MD100:DENTAL GROUP CLINICAL PRACTICE

Work Location Lexington, KY

Grade Level 07

Salary Range $17.50-27.31/hour

Type of Position Staff

Position Time Status Full-Time

Required Education HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience 5 yrs

Required License/Registration/Certification None

Physical Requirements Sitting in front of a computer for extended periods of time.

Shift Monday-Friday, 8:00 am – 5:00 pm (40 hrs/wk) Hours may be modified on occasion to meet patient care needs.

Job Summary The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include obtaining demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments. The successful candidate will maximize patients’ financial coverage through proper registration and verification of benefits. Collect co-pays and amounts due at time of service. Answer basic insurance coverage questions. Process and maintain registration information in the electronic health record. Screens and directs incoming calls. As part of the front office staff this position will also process referrals and provide excellent customer service.

Skills / Knowledge / Abilities Customer service focus, teamwork, effective written and verbal communication, empathy, judgement, problem solving, organizational knowledge, attention to detail, accuracy, computer literacy, 95% accuracy on skills assessment, 95% accuracy on audit, computer literacy, proficiency with sequential numbers, sensitive to patient privacy.

Does this position have supervisory responsibilities? No

Preferred Education/Experience Candidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.

Deadline to Apply 09/30/2026

Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.