Patient Services Coordinator: Scheduling & Insurance

Baylor Scott & White Health; College Station (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or related setting. You will handle patient check-in/check-out, scheduling, insurance verification, and phone inquiries, ensuring high-quality, patient-centered care.

You may assist with training junior staff, manage multiple providers, and help with medical records duties.

Qualifications

• Excellent listening, social, and communication skills, both oral and written.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.

Responsibilities

• Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries.
• Registers patients by collecting and verifying insurance information.
• Accepts payments for physician or clinic services following guidelines and posts payments.
• Responds to routine escalated inquiries concerning services and hours of operation.
• Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests.
• Helps in training, mentoring and providing help to junior staff as requested.

Skills

Communication skills

Telephone etiquette

Customer service

Medical terminology

Scheduling

Insurance verification

Education

HS Diploma/GED

Job description

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or related setting. You will handle patient check-in/check-out, scheduling, insurance verification, and phone inquiries, ensuring high-quality, patient-centered care.

You may assist with training junior staff, manage multiple providers, and help with medical records duties.