Patient Services Coordinator (Per Diem)

Fenway Health; Boston (MA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan with employer match

Paid holidays

Paid vacation

Job summary

Fenway Health is seeking a Per Diem Patient Services Coordinator to join the front desk team. Working under the Practice Manager, you will register patients, schedule appointments, manage patient flow, handle daily cash, and support billing tasks.

This on-call, part-time role requires reliable coverage, including Saturdays as needed. You will greet clients professionally, protect confidentiality, and collaborate with staff to ensure smooth operations in a busy healthcare setting.

Qualifications

• High school diploma or equivalent.
• Computer experience.
• Ability to work with diverse patient populations.
• Calm, patient, flexible, and understanding manner.
• Professionalism and empathy toward colleagues and patients.

Responsibilities

• Register patients and document demographic data.
• Schedule patient appointments and manage time slots.
• Verify insurance and run verifications; correct errors.
• Manage patient flow and reception duties.
• Handle daily cash collections and end-of-day audits.
• Open and close the reception area; provide coverage as needed.
• Assist with billing-related tasks.
• Coordinate with supervisor on unusual cases.

Skills

Customer service

Computer literacy

Diversity awareness

Empathy

Professionalism

Education

High school diploma

Job description

Job Type

Part-time

Description

Under the direction of the Practice Manager, the Per Diem Patient Services Coordinator plays a key role in delivering exceptional customer service to all patients and visitors. Responsibilities include patient registration and documentation, appointment scheduling, managing patient flow, and handling daily cash collections and audits. The coordinator is also responsible for opening and closing the reception area each day-including Saturdays, as needed. In addition, this role supports the completion of various billing-related tasks.

This is a per diem (on-call) position working variable hours based on clinic needs. This is not a benefits-eligible position.

Representative Duties

• Schedule appointments according to the established procedure
• Verify and update new and existing patients' demographic data and UDS data at each check-in point
• Add/update Insurance and successfully run insurance verifications when any errors arise, and correct those errors before moving on to the next patient
• Maintain Provider coverage as needed for Work-Queues, In-Baskets Request, Faxes Inboxes, and Reschedules within a 7-day timeframe
• Perform reception duties in an efficient, professional, and courteous manner within the guidelines provided
• Provide clients with correct and accurate information regarding FCHC services and providers
• Provide Coverage in All Areas of Patient Services When Needed
• Refer unusual or difficult situations to the supervisor

Provide excellent customer service

• Greet each client with a smile and a welcoming, professional manner
• Always assist the patient in front of you and place the person you are on the phone with on hold
• At all times, maintain patient confidentiality, be discreet when obtaining sensitive information, and speak in quiet tones at the desk with colleagues and clients.
• Behave appropriately for a highly visible position
• Be Respectful, Considerate, Cooperative, And Assist Other Co-Workers When They Need Help
• Establish and maintain effective working relationships with co-workers, supervisors, and the general public

Collection of daily cash and audit procedures

• Collect co-payments and any outstanding fees at check-in, but do not deny patient access.
• Verify all transactions at the end of the day and report all discrepancies
• Deposit All Cash at the end of each shift in the appropriate safe handling location.

Performs other related job duties as required

Requirements

• Minimum of high school graduate or equivalent.
• Computer experience
• Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others
• Calm, patient, flexible, and understanding manner
• Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.

Preferred Qualifications

• Customer service experience
• Previous experience in healthcare or medical office administration
• Bilingual Spanish / English
• Knowledge of business procedures
• Experience working with an ethnically, culturally, and racially diverse work staff

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

$24.77 per hour