Patient Services Coordinator, Neuroscience Clinic

HealthPartners; Northern (KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

HealthPartners is seeking a Clinic Assistant at the Neuroscience Center in Saint Paul. The role emphasizes patient check-in, enrollment, appointment scheduling, and accurate data collection to support revenue and care delivery.

Strong communication and multitasking are essential. Ideal candidates have a high school diploma or equivalent, plus formal training in medical reception or customer service, and 2+ years in related roles.

Qualifications

• High School diploma or GED required.
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year experience using data lookup and data entry on a mainframe or PC.
• One year customer service experience either via telephone or in-person within last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to handle multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Check-in and Co-pay Administration
• Computerized Appointment Scheduling
• Registration and Verification
• Specialty Appointment Coordination
• Facilitate timely and accurate flow of communication within the clinic
• Answer telephone and respond appropriately to the caller
• Take and relay messages requiring follow-up to appropriate individuals
• Prepare records and materials for new patient appointments
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies
• Maintain open communication with Appointment Center to ensure patient and provider needs are met
• Coordinate schedule templates
• Coordinate emergency schedule changes
• Coordinate schedule holds consistent with Advanced Access principles
• Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
• General Accountabilities
• Perform other duties as assigned

Skills

Oral communication

Written communication

Organization skills

Multitasking

Customer service

Education

High School diploma or GED

Formal training in medical reception / customer service

Job description

HealthPartners is seeking a Clinic Assistant at the Neuroscience Center in Saint Paul. The role emphasizes patient check-in, enrollment, appointment scheduling, and accurate data collection to support revenue and care delivery.

Strong communication and multitasking are essential. Ideal candidates have a high school diploma or equivalent, plus formal training in medical reception or customer service, and 2+ years in related roles.