Virtual Care Patient Concierge

Parkland Health; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Parkland Health is seeking a Medical Practice Assistant to support patient-centered care and streamline operations within the clinical team. The role involves coordinating activities, assisting with data collection and screenings, and helping with patient registration and documentation.

The position emphasizes collaboration, strong communication, and adaptability to changing demands across care settings, including virtual care support.

Qualifications

• Three years of customer service experience, preferably in medical/healthcare settings.
• Must demonstrate above-average verbal and written communication skills; bilingual preferred.
• Familiarity with medical terminology and common coding (ICD-9-CM, HCPCS-CPT4).
• Ability to collaborate with clinicians to support patient flow and care.

Responsibilities

• Provide patient-centered care and operational support to the medical team.
• Coordinate activities across clinical areas and facilitate smooth patient flow.
• Assist with patient data collection and screenings.
• Perform registration-related tasks and maintain accurate patient accounts.
• Communicate wait times and patient information clearly to families.
• Support virtual care activities including documenting encounters and scheduling.

Skills

Customer service

Communication skills

Medical terminology

ICD-9-CM coding

HCPCS-CPT4 codes

Detail-oriented

Team collaboration

Tools

Electronic health record

Job description

Parkland Health is seeking a Medical Practice Assistant to support patient-centered care and streamline operations within the clinical team. The role involves coordinating activities, assisting with data collection and screenings, and helping with patient registration and documentation.

The position emphasizes collaboration, strong communication, and adaptability to changing demands across care settings, including virtual care support.