Patient Services Coordinator II

US Oncology Inc.; Roanoke (VA); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

US Oncology Inc. is seeking a professional front desk receptionist to greet patients and visitors, collect insurance information and co-pays, and coordinate with clinical staff.

The role includes answering calls, processing paperwork, and scheduling procedures in a compliant, confidential environment. The ideal candidate has at least 18 months of front medical office receptionist experience with insurance forms and scheduling software, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

Responsibilities

• Greets patients and visitors in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Collects co-pays and balances and provides receipts.
• Answers phone calls in a prompt, courteous, professional manner.
• Schedules all CT (CAT) scans and PET scans when approved by insurance.
• Maintains confidentiality per HIPAA laws and guidelines.

Skills

Front desk receptionist

Customer service

Phone handling

Scheduling

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Overview

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Responsibilities

SCOPE:Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Contacts clinic personnel as appropriate.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Schedule outside consults/procedures ordered by physician.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records.
• Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards.
• Other duties as requested or assigned. May type memos and formMINIMUM QUALIFICATIONS:High school diploma or equivalent required. At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice’s personnel, daily routines, and scheduling a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

Minimum Qualifications

• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to quality: Emphasizes the need to deliver quality products and/or services

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standingand walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.