Patient Services Coordinator I - Urology

Mount Sinai; United States; Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Mount Sinai's Milton and Carroll Petrie Department of Urology seeks a Patient Services Coordinator who serves as a liaison for patient care activities and helps ensure quality care during visits.

You will educate patients on care plans, coordinate with Primary Care Providers and diagnostic facilities, support daily scheduling, and assist with insurance pre-certifications and billing issues.

Qualifications

• 3 years healthcare/customer service or relevant experience.
• Bachelor's degree preferred.

Responsabilités

• Act as liaison for patient care activities in the practice and ensure quality patient care during visits.
• Educate patients on their care plans and coordinate services with Primary Care Providers and outpatient testing facilities.
• Coordinate appointments, follow-ups, and information for continuing care; assist with pre-certifications and billing issues.
• Collaborate with physicians and clinical staff to resolve issues impacting patient care progression and satisfaction.

Formation

Some college

Bachelor's degree preferred

Description du poste

The Milton and Carroll Petrie Department of Urology has long been a leader in clinical practice, education, and research. Faculty in our Department, which is housed within the Icahn School of Medicine at Mount Sinai, perform complex procedures using robotics, laparoscopy, and endoscopy, all as a part of our minimally invasive urologic surgery program. We remain equally committed to engaging in breakthrough research while training the next generation of leaders in the field.

The Patient Services Coordinator plays a crucial role in the delivery of healthcare services.

The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits.

The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities.

Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements.

Collaborates with other clinical staff, to resolve issues impacting patients care progression.

Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).

Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues.

Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.

Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.

Provides recommendation for process/service improvement to promote patients satisfaction and address issues.

Performs other duties as assigned.

Some college; Bachelors degree preferred

3 years healthcare/customer service or relevant experience