Patient Services Coordinator I

Astera Cancer Care; City of Albany (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

New York Oncology Hematology (NYOH) is seeking an entry-level Front Office/Receptionist to greet patients, verify demographics and insurance, collect co-pays, and support the clinic team in a fast-paced Capital Region office.

You will uphold HIPAA, process paperwork, and coordinate between patients and medical staff, with opportunities for growth in a compassionate, patient-centered environment at multiple NYOH locations.

Qualifications

• High school diploma or equivalent required.
• 0-3 years experience, preferably in a medical setting.

Responsibilities

• Greet patients and their guests in a prompt, courteous, and professional manner.
• Serve as a liaison between patients and medical staff.
• Verify and obtain demographic and insurance information.
• Collect co-pays and other out-of-pocket amounts at time of visit.
• Handle cash with accurate end-of-day balancing and deposits.
• Maintain lobby area and assist with front office workflows.
• Float to cover other sites as needed.

Education

High school diploma or equivalent

Job description

Why Join Us?

Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments. Access opportunities for professional growth and continuing education. Work alongside a collaborative and compassionate team of experts dedicated to making a difference. Enjoy the convenience of multiple locations throughout the Capital Region. Contribute to groundbreaking clinical trials that shape the future of oncology care. Discover your career potential with a practice dedicated to excellence and innovation.

Job Description

Pay Range: $17 - $20 per hour

SCOPE

• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.
• Serves as a liaison between patients and medical staff.
• Supports and adheres to the Practice’s Core Values, Compliance Program, to include the Code of Ethics and Business Standards.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines.
• Reference and uphold CORE values daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Obtain all appropriate forms as required.
• Verify/obtain demographic and insurance information.
• Obtains copy of patient’s insurance cards and current driver's license for file.
• Updates demographic and insurance information as needed in the system.
• Confirm all new patient paperwork, address patients’ needs that walk in with or without an appointment.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Issues receipts as necessary.
• Postage to outgoing mail, pick up mail from the mailbox, open, date, distribute, and address envelopes as needed.
• Identifies no shows and forwards for patient notification (per policy).
• Notifies necessary staff of any late or early arrivals.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• Prints schedules as needed.
• Verifies the end of day balance and cash out, fill out and date deposit slip.
• Responsible for an accurate account of the money in the cash box and locking its contents in the site safe.
• Responsible for batching out at the end of each shift and closing any monetary drawers at the end of each business day.
• Maintains lobby area on a neat and orderly manner.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
• Arranges for patients to have financial counseling as needed.
• Other duties as assigned.
• Covers for other front office functions as requested.
• Required to float as needed in addition to cross covering sites remotely.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• Position is entry level and requires 0-3 years experience, preferably in a medical setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Build a Career That Makes a Difference

At New York Oncology Hematology (NYOH), we’re more than just the Capital Region’s leader in cancer care and blood disorders—we’re a team of passionate professionals united by a shared mission: to provide compassionate, cutting-edge care to thousands of patients each year. With six state-of-the-art cancer centers across Albany, Amsterdam, Clifton Park, Hudson, and Troy—and a dedicated women’s imaging center, Akira Medical Imaging + Wellness—we bring advanced treatment close to home. Our team includes 35 board-certified physicians and more than 300 cancer care specialists, all working together across medical oncology, radiation oncology, hematology and gynecologic oncology and surgery. At NYOH, we are committed to delivering excellent health care to help our patients continue to tell their story. If you’re looking for more than just a job—if you want a career with purpose—join us and be part of a community that’s changing lives and shaping the future of cancer care.