CT Support Specialist

Astera Cancer Care; City of Albany (NY); On-site; USD 40,000 - 49,000; Full time

Job summary

New York Oncology Hematology (NYOH) is hiring for a CT department support role. The incumbent will perform clerical and data management functions, obtain insurance authorizations, and coordinate with physicians and sites to ensure timely information flow.

Staffing reports reflect the clinic's patient‑centered approach at multiple Capital Region locations. Ideal candidates have a high school diploma and at least two years in healthcare administrative support.

Qualifications

• High school diploma or equivalent.
• Minimum two years in one or more of the following areas: research assistance, medical transcription, medical assistance, medical record reimbursement/financial/business office in a health care setting.

Responsibilities

• Works with Imaging Manager, CT Technologist, referring physicians, and sites to ensure that information is received on a timely basis.
• Obtains authorization from insurance carrier for all required/special services.
• Obtains all documentation relating to prior studies for accurate comparison.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages.
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects co-pays and balances and provides receipt.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.

Education

High school diploma or equivalent

Job description

Why Join Us?

Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments Access opportunities for professional growth and continuing education. Work alongside a collaborative and compassionate team of experts dedicated to making a difference. Enjoy the convenience of multiple locations throughout the Capital Region. Contribute to groundbreaking clinical trials that shape the future of oncology care. Discover your career potential with a practice dedicated to excellence and innovation.

Job Description

Pay Range: $19 - $23.48 per hour

SCOPE

Under general supervision, performs all clerical, secretarial and data management functions of the CT department. Assists with all duties regarding authorization and maintains relationships with other specialty providers involved in patient care. Initiates and/or maintains accurate logs of all patients referred for scans. Supports and adheres to company policies, including the code of ethics and business standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with Imaging Manager, CT Technologist, referring physicians, and sites to ensure that information is received on a timely basis.
• Obtains authorization from insurance carrier for all required/special services.
• Obtains all documentation relating to prior studies for accurate comparison.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects co-pays and balances and provides receipt.
• Provides general administrative support by filing charts and forms.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Minimum two years in one or more of the following areas: research assistance, medical transcription, medical assistance, medical record reimbursement/financial/business office in a health care setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to experience prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight correctable to 20/20. Requires occasional lifting of up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients, and the public. While performing the duties of this job, the employee is exposed to conditions typical in a medical office setting.

Build a Career That Makes a Difference At New York Oncology Hematology (NYOH)

At NYOH, we’re more than just the Capital Region’s leader in cancer care and blood disorders—we’re a team of passionate professionals united by a shared mission: to provide compassionate, cutting-edge care to thousands of patients each year. With six state-of-the‑art cancer centers across Albany, Amsterdam, Clifton Park, Hudson, and Troy—and a dedicated women’s imaging center, Akira Medical Imaging + Wellness—we bring advanced treatment close to home. Our team includes 35 board‑certified physicians and more than 300 cancer care specialists, all working together across medical oncology, radiation oncology, hematology and gynecologic oncology and surgery. At NYOH, we are committed to delivering excellent health care to help our patients continue to tell their story. If you’re looking for more than just a job—if you want a career with purpose—join us and be part of a community that’s changing lives and shaping the future of cancer care.