Patient Services Coordinator I - Radiation

NYOH New York Oncology Hematology, PC; City of Albany (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

New York Oncology Hematology (NYOH) is seeking a front desk receptionist to greet patients, verify information, schedule appointments, and coordinate with clinical staff in a busy Capital Region clinic. You will handle check-in/check-out, collect co-pays, and manage patient forms while maintaining HIPAA compliance and a courteous, professional demeanor.

Join NYOH's team across six cancer centers and contribute to compassionate, cutting-edge cancer care while building your career through growth

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of hire.

Responsibilities

• Greet patients and visitors in a prompt, courteous, professional manner.
• Check in patients and inform clinical staff of arrivals.
• Collect co-pays and balances and provide receipts.
• Schedule appointments and provide directions and instructions to patients.
• Maintain patient charts and ensure accuracy of demographic and insurance data.

Skills

Multitasking

Customer service

Office software

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Why Join Us?

Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments Access opportunities for professional growth and continuing education. Work alongside a collaborative and compassionate team of experts dedicated to making a difference. Enjoy the convenience of multiple locations throughout the Capital Region. Contribute to groundbreaking clinical trials that shape the future of oncology care. Discover your career potential with a practice dedicated to excellence and innovation.

Job Description

Pay Range: $20 - $24 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prior to a patients first appointment, contacts patient or referring office to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc).
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances and provides receipt.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• On behalf of the patient, coordinates physician referrals, schedules related medical appointments within and outside the practice.
• Ensures accurate document is in the medical chart.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability, handles day to day work challenges confidently.
• Is willing and able to adjust to multiple demands, shifting priorities.
• Demonstrates flexibility, sets high standards of performance, and works efficiently to achieve them.
• Commits to quality and emphasizes the need to deliver quality products and/or services.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to experience prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight correctable to 20/20. Requires occasional lifting of up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients, and the public. While performing the duties of this job, the employee is exposed to conditions typical in a medical office setting.

Build a Career That Makes a Difference At New York Oncology Hematology (NYOH), we’re more than just the Capital Region’s leader in cancer care and blood disorders-we’re a team of passionate professionals united by a shared mission: to provide compassionate, cutting-edge care to thousands of patients each year. With six state-of-the-art cancer centers across Albany, Amsterdam, Clifton Park, Hudson, and Troy-and a dedicated women’s imaging center, Akira Medical Imaging + Wellness-we bring advanced treatment close to home. Our team includes 35 board-certified physicians and more than 300 cancer care specialists, all working together across medical oncology, radiation oncology, hematology and gynecologic oncology and surgery. At NYOH, we are committed to delivering excellent health care to help our patients continue to tell their story. If you’re looking for more than just a job-if you want a career with purpose-join us and be part of a community that’s changing lives and shaping the future of cancer care.