Patient Services Coordinator I

Mass General Brigham; Belmont (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to ensure smooth clinical operations. In this role, you will perform essential clerical tasks, assist patients, and manage appointment schedules. Your contributions will help enhance patient experiences and streamline office functions. The ideal candidate will have strong organizational skills, effective communication abilities, and a commitment to providing exceptional service. Join a team that values collaboration and innovation in healthcare, and make a meaningful impact in the lives of patients and staff alike.

Qualifications

• Healthcare office experience 0-1 year required.
• Basic proficiency with all Office Suite applications.

Responsibilities

• Perform routine administrative and clerical duties.
• Make patient appointments and maintain records.
• Greet and assist patients.

Skills

Office Suite applications

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma or Equivalent

Job description

Site: The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits include scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• Monitor patients in waiting rooms and respond to any needs for information.
• Assist in patient flow processes.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience

Healthcare office experience 0-1 year required

Knowledge, Skills, and Abilities

• Basic proficiency with all Office Suite applications.
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage non-routine calls and routine issues.
• Effective written and verbal communication skills.
• Ability to understand written sentences and paragraphs, and to compose/edit emails, memos, and letters.
• Good organizational and time management skills to handle multiple tasks efficiently.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.