Patient Services Coordinator - Hepatology Clinic

Hartford HealthCare; Hartford (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package

Work-life balance

Job summary

Hartford HealthCare at Hartford Hospital seeks a referral coordination professional to ensure patients are cleared for specialty services visits. You will act as the point person for questions on orders, referrals, and prior authorizations, coordinating with hospitals, physicians, plans, vendors, and patients.

In this role you will support clinical staff with administrative components of referrals, manage outgoing referrals to agencies, and contribute to Care Plans objectives.

Qualifications

• Associate's degree in ambulatory environment or equivalent.
• Five years' experience with referral processes.
• Familiarity with EPC EHR system.

Responsibilities

• Ensure patients are cleared for specialty services office visits.
• Serve as point person for questions on orders/referrals/prior authorizations/workques; liaise between hospital, physicians, health plans, vendors and patients.
• Manage all outgoing referrals to appropriate agencies to support Care Plan goals.

Skills

Referral coordination

Care coordination

Interfacing with hospitals

Patient communication

Education

Associate's degree or equivalent knowledge in ambulatory environment

Tools

EPC EHR system

Job description

Location Detail:

85 Seymour Street - HHMOB (10117)

Shift Detail:

Monday-Friday 8am - 4:30pm; No Weekends or Holidays

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center.

Hartford Hospital is on the cutting edge of technology & medical care and is home to the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. Housing the Northeast's largest robotic surgery center, committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organization.

This position ensures patients have been cleared for specialty services office visits. Point person for all hospitals, department and other health care facilities pertaining to questions and concerns on all provider orders/referrals/prior authorizations/workques. Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for various services. Acts as a liaison between hospital, physicians, health plans, vendors and patients, or other referral services. Manages all outgoing referrals to appropriate agencies to assist the client in achieving the goals and objectives identified in their Care Plan.

Qualifications

Associate's degree or equivalent knowledge in ambulatory environment.

Five years' experience working with referral processes. Familiarity with EPC EHR system

Preferred

Experience in ambulatory healthcare environment with front and back-end office process involving patient scheduling, registration, information flow, billing/coding and office systems.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

• we provide a competitive benefits program designed to ensure work/life balance.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.