Patient Services Coordinator — Front Desk & Billing Support

SynergenX; Gahanna (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with company match

Scrubs provided

Paid Time Off

Tuition reimbursement

Plus One discount

Two weeks of paid training

Career growth opportunities

Job summary

SynergenX–Low T Center–HerKare in Ohio is seeking a Patient Services Coordinator to greet patients, check them in, and support billing and insurance inquiries with warmth and professionalism.

You will be the face and voice of our clinic, ensuring a smooth patient journey from check-in to check-out while maintaining accurate records and HIPAA compliance.

This role includes two weeks of paid training, competitive benefits, and opportunities to grow within a expanding healthcare organization.

Qualifications

• High school diploma or equivalent required.
• Healthcare front office experience preferred.
• Excellent customer service and communication skills.
• Ability to confidently and compassionately communicate with patients about billing and insurance.
• Ability to handle sensitive patient information with professionalism and confidentiality.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask, prioritize, and stay focused in a fast-paced environment.
• Comfortable using computers and electronic communication systems, including email and fax.
• Must successfully pass a criminal background check.

Responsibilities

• Create a warm and welcoming experience by greeting patients, checking them in, and rooming them for appointments.
• Help patients navigate billing and insurance questions with confidence, compassion, and professionalism.
• Explain insurance coverage, EOBs, and out-of-pocket costs clearly.
• Enter and update patient information and insurance details.
• Answer incoming calls promptly and professionally, direct calls and take messages as needed.
• Collect and process patient payments accurately.
• Monitor and respond to center emails, texts, and faxes for timely communication.
• Support account activities and build strong patient relationships for exceptional experience and retention.
• Complete bi-monthly inventory based on center needs.
• Keep snacks and supplements organized, stocked, and ready for patients.
• Maintain a clean, organized front desk and waiting area.
• Complete cash deposits at the bank twice weekly and maintain daily end-of-day records.
• Support clinic staff with administrative tasks as needed.
• Attend monthly, quarterly, or annual meetings and trainings.
• Maintain HIPAA compliance and all policies.

Skills

Customer service

Communication

Organization

Multitasking

Computer skills

HIPAA compliance

Education

High school diploma

Job description

SynergenX–Low T Center–HerKare in Ohio is seeking a Patient Services Coordinator to greet patients, check them in, and support billing and insurance inquiries with warmth and professionalism.

You will be the face and voice of our clinic, ensuring a smooth patient journey from check-in to check-out while maintaining accurate records and HIPAA compliance.

This role includes two weeks of paid training, competitive benefits, and opportunities to grow within a expanding healthcare organization.