Patient Services Coordinator

SynergenX

Gahanna (OH)

On-site

USD 23,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with company match

Scrubs provided

Paid Time Off

Tuition reimbursement

Plus One discount

Two weeks of paid training

Career growth opportunities

Job summary

SynergenX–Low T Center–HerKare in Ohio is seeking a Patient Services Coordinator to greet patients, check them in, and support billing and insurance inquiries with warmth and professionalism.

You will be the face and voice of our clinic, ensuring a smooth patient journey from check-in to check-out while maintaining accurate records and HIPAA compliance.

This role includes two weeks of paid training, competitive benefits, and opportunities to grow within a expanding healthcare organization.

Qualifications

High school diploma or equivalent required.
Healthcare front office experience preferred.
Excellent customer service and communication skills.
Ability to confidently and compassionately communicate with patients about billing and insurance.
Ability to handle sensitive patient information with professionalism and confidentiality.
Strong organizational skills and exceptional attention to detail.
Ability to multitask, prioritize, and stay focused in a fast-paced environment.
Comfortable using computers and electronic communication systems, including email and fax.
Must successfully pass a criminal background check.

Responsibilities

Create a warm and welcoming experience by greeting patients, checking them in, and rooming them for appointments.
Help patients navigate billing and insurance questions with confidence, compassion, and professionalism.
Explain insurance coverage, EOBs, and out-of-pocket costs clearly.
Enter and update patient information and insurance details.
Answer incoming calls promptly and professionally, direct calls and take messages as needed.
Collect and process patient payments accurately.
Monitor and respond to center emails, texts, and faxes for timely communication.
Support account activities and build strong patient relationships for exceptional experience and retention.
Complete bi-monthly inventory based on center needs.
Keep snacks and supplements organized, stocked, and ready for patients.
Maintain a clean, organized front desk and waiting area.
Complete cash deposits at the bank twice weekly and maintain daily end-of-day records.
Support clinic staff with administrative tasks as needed.
Attend monthly, quarterly, or annual meetings and trainings.
Maintain HIPAA compliance and all policies.

Skills

Customer service

Communication

Organization

Multitasking

Computer skills

HIPAA compliance

Education

High school diploma

Job description

Join Our Team and Help Transform Lives!

SynergenX–Low T Center–HerKare, a leading provider of hormone replacement and targeted wellness services, is looking for an energetic, compassionate, and customer-focused Patient Services Coordinator to join our growing team!

This is more than just a front desk position—it's an opportunity to launch or grow your career in healthcare while working alongside leaders in hormone replacement therapy, weight management, and wellness.

If you love connecting with people, thrive in a fast-paced environment, enjoy staying organized, and want to make a meaningful difference in patients' lives every day, we want to meet you!

Why You'll Love Working Here

At SynergenX–Low T Center–HerKare, our patients are at the center of everything we do. As a Patient Services Coordinator, you'll be one of the first friendly faces and welcoming voices our patients experience. You'll play an essential role in creating an exceptional patient journey while being part of a growing company with exciting opportunities for the future.

We offer two weeks of paid training, competitive benefits, and the opportunity to build a rewarding career in healthcare!

What You'll Do

The Patient Services Coordinator is a vital member of our healthcare team and plays an important role in creating a welcoming, efficient, and seamless experience for every patient.

From check-in to check-out, you'll help ensure our clinic runs smoothly while building strong relationships with patients and supporting your teammates. You'll be the face and voice of our organization, delivering exceptional service with professionalism, compassion, confidence, and positivity.

Your Day-to-Day Responsibilities

Create a warm and welcoming experience by greeting patients, checking them in, and rooming them for appointments.
Help patients navigate billing and insurance questions with confidence, compassion, and professionalism.
Serve as a knowledgeable resource for explaining insurance coverage, Explanation of Benefits (EOBs), and out-of-pocket costs in a clear and understandable way.
Accurately enter and update patient information and insurance details.
Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed.
Collect and process patient payments accurately.
Monitor and respond to center emails, text messages, and faxes throughout the day to ensure timely communication and follow-up.
Support account activities and help build strong patient relationships that contribute to an exceptional patient experience and customer retention.
Complete bi-monthly inventory based on center needs.
Keep snacks and supplements organized, stocked, and ready for patients.
Maintain a clean, organized, and patient-friendly front desk and waiting area.
Complete cash deposits at the bank twice weekly and maintain accurate daily End-of-Day spreadsheet records.
Support clinic staff with administrative and clerical responsibilities as needed.
Attend monthly, quarterly, or annual meetings and trainings as required.
Maintain strict compliance with HIPAA and all company and clinic policies.

What We're Looking For

We're looking for someone who brings energy, professionalism, warmth, and a genuine passion for helping others. The ideal candidate is comfortable multitasking, enjoys working with people, and takes pride in creating an exceptional experience for every patient.

Qualifications

High school diploma or equivalent required
Previous experience in a healthcare or front office setting is preferred.
Excellent customer service and communication skills.
Ability to confidently and compassionately communicate with patients about billing and insurance.
Ability to handle sensitive patient information with professionalism and confidentiality.
Strong organizational skills and exceptional attention to detail.
Ability to multitask, prioritize, and stay focused in a fast-paced environment.
Comfortable using computers and electronic communication systems, including email and fax.
Must successfully pass a criminal background check.

Schedule

Clinic hours are: