Patient Services Coordinator (ETS) | Temporary

Emory University; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Emory University is seeking an in-person front desk/clerical coordinator for its outpatient clinic. You will be the first touchpoint for patients and families, screen calls, verify insurance, and assist with referrals as needed.

The role requires a high school diploma or GED and at least one year of clerical experience, with strong interpersonal and customer service skills. Occasional travel to satellite locations and back-office support may be involved.

Qualifications

• High school diploma or GED with 1 year of clerical/secretarial experience.
• Excellent interpersonal and customer service skills.

Responsibilities

• Serve as first contact with patients and families.
• Answer and screen telephone calls.
• Verify insurance coverage and obtain referrals as needed.
• Collect co-pays and batch charges.
• Schedule procedures and follow-up appointments.
• Ensure accurate demographic data for outpatient visits.
• Enter data in IDX/GPMS or Gerber Alley.
• Operate standard office equipment.
• May prepare labels, envelopes, forms and correspondence.
• May travel to satellite locations and assist back office duties.
• Perform related responsibilities as required.

Skills

Interpersonal skills

Customer service

Clerical experience

Education

High school diploma or GED

Tools

IDX/GPMS

Gerber Alley

Job description

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

KEY RESPONSIBILITIES:

• This position is essential as first contact with patient/parent.
• Answers and screens telephone calls.
• Verifies patient insurance coverage and obtains referral as needed.
• Collects charge slips and co-payments, batches appropriately.
• Schedules procedures/follow up appointments in a timely manner.
• Ensures and reviews all demographic data for outpatient clinic visits.
• Enters data in computer system IDX/GPMS or Gerber Alley.
• Operates standard office equipment including copier and fax machine.
• May type labels, envelopes, routine forms and correspondence.
• May travel to satellite locations and may assist with back office duties as needed.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent (GED) and one year of clerical or secretarial experience.
• Must have excellent interpersonal skills and customer service skills.

NOTE: Position tasks are required to be performed in‑person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: [phone] (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [e-mail] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.