Patient Services Coordinator - Critical Care Unit

UT MD Anderson

Houston (TX)

On-site

USD 40,000 - 60,000

Full time

4 hours ago

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Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Paid time off

Tuition Assistance

Retirement plans

Wellness programs

Job summary

The University of Texas MD Anderson Cancer Center is seeking an individual for a patient-focused support role in the ICU scheduling and appointment coordination. The role involves greeting patients and families, coordinating visits and tests, and maintaining accurate patient records with a strong emphasis on confidentiality and clear communication with the care team.

Ideal candidates will have a high school diploma or equivalent, with preferred Associate's Degree, and at least three years of

Qualifications

High School Diploma or Equivalent required.
Prefer Associate's Degree.

Responsibilities

Greet and orient patients and families; answer questions.
Schedule and coordinate patient and provider appointments, diagnostic tests, procedures, and treatments.
Maintain accurate patient records and ensure security and confidentiality.
Communicate with patients, families, physicians, and staff across channels.

Skills

Customer service

Communication

Scheduling appointments

Teamwork

Education

High School Diploma or Equivalent

Associate's Degree

Job description

The Intensive Care Unit (ICU) at MD Anderson provides patient focused care through a multidisciplinary team approach. Quality and patient outcomes are at the heart of our practice. The ICU team participates in Evidence Based Practice, unit and hospital -based committees, local and national conferences.

Ideal candidate must have a high school diploma or equivalent and three years recent work experience. Prefer at least one year of recent patient care experience. Good customer service and communication skills is key as you will be interacting with patients, family members, staff and physicians in person and over the phone. Scheduling patient's visits and physician's appointments.

Shift:

Night Shift - 2 - 8-hour shifts and 2 - 12 hour shifts. Includes weekends. This position will be onsite.

MD Anderson offers our employees:

Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
Group Dental, Vision, Life, AD&D and Disability coverage
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
Tuition Assistance Program after six months of service
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
Employer paid life, AD&D and an illness-related reduced salary pay program
Extensive wellness, recognition, fitness, employee health programs and employee resource groups

Job Specific Competencies:

Communication with Patients/Family and Multidisciplinary Teams:

Patient/Family Interaction:

Greet, orient, and answer questions from patients and family members.
Advise patients and family members of available services.
Schedule and coordinate patient appointments, including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
Assist in maintaining a safe environment for patients, co-workers, and visitors.

Multidisciplinary Teams:

Utilize interpersonal and communication skills to ensure that customer requests and needs are met.
Acknowledge and clarify customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed.
Communicate pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas, whether in person, by mail, by phone, by online applications, or secure messaging.

Record Maintenance:

Prepare and maintain appointment templates and/or patient records electronically and/or manually as directed.
Update relevant patient information to maintain an accurate patient record.
Ensure the security and confidentiality of patient information at all times.
Handle and process a complex and varied series of documents and situations.
Focus on deadlines, specifically the time and/or date in which a particular task or assignment is due for completion.

Other duties as assigned.

EDUCATION

Required: High School Diploma or Equivalent
Preferred: Associate's Degree

Work Experience

Required: 3 years Relevant work experience. or
: Additional education may be substituted for required experience on a one-to-one basis.

OTHER REQUIREMENTS:

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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