Patient Services Coordinator

Community Healthcare Network; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in healthcare is looking for a dedicated Patient Services Coordinator to enhance administrative operations and improve patient care. This full-time role involves developing training materials, managing provider schedules, and supporting billing teams to optimize revenue collection. The ideal candidate will have significant healthcare experience and a passion for improving service delivery. Join a dynamic team focused on making a positive impact in the community, and help streamline processes that ensure patients receive the best care possible.

Qualifications

• At least 5 years of healthcare experience or equivalent education.
• Prior experience in dental operations and patient scheduling preferred.

Responsibilities

• Develop training materials for front-end staff to ensure standardization.
• Manage provider schedules to reduce appointment gaps and no-shows.
• Support billing teams by identifying denied claims and revenue leakage.

Skills

Healthcare Administration

Appointment Scheduling

Billing and Insurance Verification

Revenue Cycle Management

Training and Development

Education

Associate's Degree

High School Diploma

Job description

Job Title

Patient Services Coordinator at Community Healthcare Network

Job Description

Community Healthcare Network is seeking a Full-Time Patient Services Coordinator. The PSC will optimize administrative operations, improve workflow efficiency, and support seamless patient care by strengthening financial performance.

Responsibilities

• Develop, implement, and maintain training materials for front-end staff to ensure standardization across sites.
• Conduct training on appointment scheduling, billing, insurance verification, and revenue cycle workflows.
• Participate in quality improvement efforts to enhance staff performance and service delivery.
• Create data-driven solutions to improve billing accuracy, insurance verification, and revenue collection.
• Manage provider schedules to reduce appointment gaps and no-shows.
• Support billing teams by identifying denied claims, revenue leakage, and trends in accounts receivable.
• Engage in initiatives to improve collection rates, reduce claim rejections, and ensure regulatory compliance.
• Conduct quarterly sliding fee audits and document insurance eligibility and billing arrangements.
• Address billing discrepancies and workflow inefficiencies impacting provider productivity and revenue.
• Verify insurance eligibility before appointments and collaborate with staff to resolve discrepancies.
• Process and collect co-payments, deductibles, and sliding fee payments for video visits.
• Assist uninsured patients with enrollment in Medicaid, marketplace plans, or other programs.
• Facilitate Primary Care Provider changes as requested, ensuring accuracy and timeliness.
• Serve as a liaison for patients, resolving concerns related to insurance, billing, and scheduling.

Qualifications

• Associate's Degree with at least 5 years of healthcare experience, or equivalent education and experience.
• High School Diploma with at least 7 years of healthcare experience.
• Prior experience in dental operations, billing, and patient scheduling is preferred.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Hospitals and Healthcare