Patient Services Coordinator

Community Healthcare Network; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is looking for a dedicated Patient Services Coordinator to enhance administrative operations and improve workflow efficiency. This full-time role involves developing training materials, conducting staff training, and participating in quality improvement initiatives. The ideal candidate will have significant healthcare experience and a passion for optimizing patient care through effective billing and scheduling processes. Join a team that is committed to making a difference in patient services and supporting seamless healthcare delivery.

Qualifications

• Associate's Degree with 5+ years of healthcare experience or High School Diploma with 7+ years.
• Experience in dental operations, billing, and patient scheduling is preferred.

Responsibilities

• Develop and maintain training materials for front-end staff.
• Conduct training on billing processes and insurance verification.
• Support billing teams in identifying denied claims and revenue leakage.

Skills

Healthcare Experience

Billing Processes

Insurance Verification

Appointment Scheduling

Data-Driven Solutions

Education

Associate's Degree

High School Diploma

Job description

Join us to apply for the Patient Services Coordinator role at Community Healthcare Network

Community Healthcare Network is seeking a Full-Time Patient Services Coordinator. The PSC will play a pivotal role in optimizing administrative operations, improving workflow efficiency, and strengthening financial performance to support seamless patient care.

Job Function

Responsibilities include, but are not limited to:

• Develop, implement, and maintain training materials and job aids for front-end staff, ensuring standardization across sites.
• Conduct initial and ongoing training on appointment scheduling, billing processes, insurance verification, and revenue cycle workflows.
• Participate in quality improvement efforts to enhance staff performance metrics and service delivery.
• Develop data-driven solutions to improve billing accuracy, insurance verification, and revenue collection.
• Ensure provider schedules are properly filled, reducing appointment gaps and no-shows.
• Support billing teams by identifying denied claims, revenue leakage, and accounts receivable trends.
• Participate in quality initiatives to improve collection rates, reduce claim rejections, and ensure regulatory compliance.
• Conduct quarterly sliding fee audits and ensure proper documentation of insurance eligibility and billing arrangements.
• Address billing discrepancies and workflow inefficiencies impacting productivity and revenue cycle.
• Perform insurance verification before and on the day of appointments to confirm patient eligibility.
• Collaborate with staff to resolve insurance discrepancies.
• Process and collect co-payments, deductibles, and sliding fee payments for video visits.
• Assist uninsured patients with enrollment in Medicaid, marketplace insurance, or other programs.
• Facilitate Primary Care Provider (PCP) changes upon patient request, ensuring accuracy and timeliness.
• Serve as a liaison for patients, resolving concerns related to insurance, billing, and scheduling.

Qualifications

• Associate's Degree with at least five (5) years of healthcare experience, or a satisfactory combination of education and experience.
• Alternatively, a High School Diploma with at least seven (7) years of healthcare experience.
• Experience in dental operations, billing, and patient scheduling is preferred.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Hospitals and Healthcare