Patient Services Coordinator

Community Healthcare Network; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Community Healthcare Network is seeking a Full-Time Patient Services Coordinator to optimize administrative operations, improve workflow efficiency, and strengthen financial performance to support seamless patient care. The PSC will develop training materials, train front-end staff on scheduling, billing, and insurance verification, and drive revenue cycle improvements across sites.

This role requires strong collaboration with billing teams, a focus on reducing gaps and denials, and ensuring

Qualifications

• Associate's Degree or higher with healthcare experience; five years preferred.
• High School Diploma with seven years of healthcare experience acceptable.
• Experience in dental operations, billing, and patient scheduling preferred.

Responsibilities

• Develop training materials and job aids for front-end staff across sites.
• Train staff on appointment scheduling, billing processes, insurance verification, and revenue cycle workflows.
• Participate in quality improvement to improve staff performance and service delivery.
• Develop data-driven solutions to improve billing accuracy, insurance verification, and revenue collection.
• Ensure provider schedules are filled, reducing gaps and no-show rates.
• Support billing teams by identifying denied claims and revenue leakage.

Skills

Healthcare experience

Billing processes

Patient scheduling

Education

Associate's Degree

High School Diploma

Tools

Billing software

Job description

Community Healthcare Network is seeking for a Full-Time Patient Services Coordinator. The Patient Services Coordinator (PSC) will play a pivotal role in optimizing administrative operations, improving workflow efficiency, and strengthening financial performance to support seamless patient care.

Job Function

Responsibilities include, but are not limited to:

• Develop, implement, and maintain training materials and job aids for front-end staff, ensuring standardization across sites.
• Conduct initial and ongoing training on appointment scheduling, billing processes, insurance verification, and revenue cycle workflows.
• Participate in quality improvement efforts aimed at enhancing staff performance metrics and service delivery.
• Develop data-driven solutions to enhance billing accuracy, insurance verification processes, and revenue collection rates.
• Ensure provider schedules are properly filled, reducing appointment gaps and no-show rates.
• Support billing teams by identifying denied claims, revenue leakage, and accounts receivable trends.
• Participate in quality initiatives aimed at improving collection rates, reducing claim rejections, and ensuring compliance with regulations.
• Conduct quarterly sliding fee audits and ensure proper documentation of insurance eligibility and patient billing arrangements.
• Address billing discrepancies and workflow inefficiencies that impact provider productivity and the revenue cycle.
• Conduct day-before and day-of insurance verification to ensure patient eligibility.
• Collaborate with front-end staff to resolve discrepancies in insurance details.
• Process and collect co-payments, deductibles, and sliding fee payments for video visits.
• Assist uninsured patients with enrollment in Medicaid, marketplace insurance plans, or other applicable programs.
• Facilitate Primary Care Provider (PCP) changes as requested by patients, ensuring accuracy and timely updates.
• Serve as a liaison for patients, resolving concerns related to insurance, billing, and appointment scheduling.

What We Look For

• Associate's Degree with a minimum of five (5) years of healthcare experience or satisfactory equivalent of education and experience combined or
• High School Diploma or satisfactory equivalent with a mimum of seven (7) years of healthcare experience
• Prior experience in dental operations, billing, and patient scheduling is preferred.