Patient Services Coordinator

Fairview Health Services; Maplewood (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

HSA

Dental insurance

Vision insurance

403b

PTO

Shift Differentials

CE credits

Job summary

Fairview Maplewood Clinics and Specialty Center is hiring a Patient Services Coordinator to join the rehab team in Maplewood. The PSC will handle calls, scheduling, check-in, and clerical tasks in a patient-facing environment.

The role requires excellent customer service and communication skills, computer literacy, and ability to maintain a clean, welcoming space. Full benefits and a supportive, educational culture are provided.

Qualifications

• Customer service and communication skills required.
• Proficiency with computers and standard office software.
• Familiarity with scheduling, records, and clerical tasks.

Responsibilities

• Complete scheduling functions.
• Provide excellent customer service.
• Create accurate schedules and related reports.
• Update schedules and inform staff of changes.
• Resolve scheduling conflicts with involved parties.
• Scan documents into patient records.
• Notify patients of changes and offer alternatives.
• Handle clerical and reception duties.
• Answer and screen telephone calls.
• Process mail and messages.
• Prepare new patient packets.
• Tally and pull data.

Skills

Customer service

Communication

Computers

Office procedures

Tools

MS Office

Job description

Job Overview

We are seeking a patient services coordinator (PSC) to join our rehab team at Fairview Maplewood Clinics and Specialty Center in Maplewood!

The Patient Services Coordinator (PSC) performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. The PSC working in patient care settings is also responsible for greeting and checking in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.

• FTE: 1.0, authorized for 80 hours per pay period.
• Schedule: Monday, Tuesday, Wednesday, Thursday, 7:45am - 4:15pm and Friday, 7:00am-3:30pm.
• Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!

Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.

Responsibilities

• Completes scheduling functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources.
• Scans pertinent documents into the patient record
• Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
• Completes clerical and reception duties
• Answers, screens, and responds to telephones calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data