Patient Services Coordinator - Rehab Scheduling

Fairview Health Services; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b

PTO

Shift differentials

HSA

Job summary

Fairview Health Services seeks an early-morning Patient Services Coordinator to join the rehab team at M Health Fairview University of Minnesota Medical Center East Bank in Minneapolis. The PSC will manage scheduling, check-ins, and clerical tasks with a focus on excellent customer service.

The role requires strong computer skills, experience in scheduling, and the ability to maintain a clean, welcoming front desk environment while supporting many administrative functions.

Qualifications

• At least 1 year of experience as a scheduler/administrative assistant in a healthcare setting.
• Vocational/Technical training or an A.A./A.S. degree is preferred.

Responsibilities

• Handles scheduling and rescheduling of patients.
• Greets patients and visitors and supports front desk operations.
• Maintains accurate schedules and generates related reports.
• Updates patient records and communicates changes to staff.

Skills

Scheduler experience

Administrative support

Education

A.A./A.S. preferred

Tools

MS Office

Database/word processing software

Job description

Job Overview

We are seeking an early-morning patient services coordinator (PSC) to join our rehab team at M Health Fairview University of Minnesota Medical Center East Bank in Minneapolis!

The PSC performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. The PSC working in patient care settings is also responsible for greeting and checking in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.

• FTE: 1.0, authorized for 80 hours per pay period.
• Schedule: Monday - Friday, 4:30am - 1:00pm and one weekend a month 4:00am - 8:00am. (When weekends are worked, you will have a day off during the week).
• Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!

Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

Responsibilities

• Completes scheduling functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources.
• Scans pertinent documents into the patient record
• Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
• Completes clerical and reception duties
• Answers, screens, and responds to telephones calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data
• Word processing
• Report development
• Develops and implements office/department procedures to maintain systems and records
• Orders supplies and monitors par levels for the department
• Locates and orders repairs and service requests
• Maintains databases, files and records on a regular basis according to established procedure
• Completes the Medicare and Medical Assistance certification, as applicable
• The PSC working in settings that are providing patient care are responsible for:
• Checking in patients
• Facilitates all necessary paperwork
• Obtains all necessary patient consent and delivers privacy and bill of rights information
• Gathers patient demographic
• Obtains necessary signatures
• Ensuring waiting room and front desk appearance is professional and clean

Preferred Qualifications

• Vocational/Technical training or
• A.A./A.S.
• 1 year experience as a scheduler/administrative assistant in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status