Patient Services Coordinator

Fairview Health Services; Maple Grove (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

403b

PTO

Job summary

Fairview Health Services is seeking a Patient Services Coordinator (PSC) to join the rehab team at Fairview Clinics in New Hope and Arbor Lakes. You will answer phones, schedule and reschedule patients, greet people, and maintain a clean, welcoming front desk.

The successful candidate will have strong customer service and communication skills, be proficient with computers and standard office software, and handle clerical duties and reports with accuracy.

Qualifications

• Experience scheduling and administrative support in healthcare.
• Excellent customer service and communication skills.
• Proficient with computers and standard office software.

Responsibilities

• Completes scheduling functions
• Greets patients and checks them in
• Answers, screens, and responds to telephones calls
• Maintains databases and records
• Produces schedules and reports
• Handles clerical and reception duties
• Updates schedule changes and notifies staff
• Prepares patient packets and manages notes

Skills

Customer service

Communication skills

Scheduling

Education

A.A./A.S.

Tools

Microsoft Office

Job description

Job Overview

We are seeking a patient services coordinator (PSC) to join our rehab team at Fairview Clinics in New Hope and Arbor Lakes!

The Patient Services Coordinator (PSC) performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. The PSC working in patient care settings is also responsible for greeting and checking in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.

• FTE: 0.875, authorized for 70 hours per pay period.
• Schedule: 10-hour shifts; Every Monday at New Hope, 6:45am - 5:15pm and
  • Week One: Wednesday, Thursday, Friday at Arbor Lakes, 6:45am - 5:15pm.
  • Week Two: Wednesday and Friday at Arbor Lakes, 6:45am - 5:15pm.
  • Hours are subject to change as clinic needs change.
• Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!

Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.

Responsibilities

• Completes scheduling functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources.
• Scans pertinent documents into the patient record
• Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
• Completes clerical and reception duties
• Answers, screens, and responds to telephones calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data
• Word processing
• Report development
• Develops and implements office/department procedures to maintain systems and records
• Orders supplies and monitors par levels for the department
• Locates and orders repairs and service requests
• Maintains databases, files and records on a regular basis according to established procedure
• Completes the Medicare and Medical Assistance certification, as applicable
• The PSC working in settings that are providing patient care are responsible for:
• Checking in patients
• Facilitates all necessary paperwork
• Obtains all necessary patient consent and delivers privacy and bill of rights information
• Gathers patient demographic
• Obtains necessary signatures
• Ensuring waiting room and front desk appearance is professional and clean

Preferred Qualifications

• Vocational/Technical training or
• A.A./A.S.
• 1 year experience as a scheduler/administrative assistant in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status